The provider audition is often the first opportunity to connect with the entire customer decision-making team assembled to lead the sourcing decision. To win the business, you must be able to make a connection with the customer on a personal trust level. Establishing this type of relationship has become the attribute that makes a difference [...]
Are you struggling to? —Make your commercial models flexible enough to offer competitive and innovative products and services at a faster pace? —Meet the increasing challenges of a more diverse and distributed workforce? —Keep pace with the expectations of the new generation of digital natives This whitepaper addresses these major challenges as they help organizations [...]
Navigating the uncharted waters of continuous technology change and the consequent impact on applications demands a combination of careful analysis, a flexible approach and the right services providers. Information technology is no longer just a tool: it has become the rudder that keeps the ship on course. And as captain of that ship, the CIO [...]
“Get over it: SLAs will make or break your business (and career).” I heard that from more than one of my managers early in my career, way back when “we’ve done this for 20 years, SLAs are a piece of cake!” was a standard way of thinking. If you still feel that way, you might [...]
Chief Financial Officers are confronted with three major challenges today: fluctuations in the global economy; a stringent regulatory environment with increased focus on risk and compliance and complexities in business processes and the data boom that demand huge investments in technology and analytics. Finance & Accounting Outsourcing (FAO) has emerged as a solution that can [...]
The 2013 Outsourcing Center’s Buyers’ Guide is a fantastic starting point for anyone seeking insights on cloud shopping and is your ‘swiss army knife’ of practical tips and insights designed specifically to empower, equip and guide you to a better cloud shopping experience. The report is approximately 70 pages long and took several Outsourcing Center [...]
There is little question that today’s enterprises struggle with assessing the value – or lack thereof – that their relationships and contracts with their carriers actually deliver in support of their strategic, cost, and operational goals. The first step they should take – today, and every 12 to 18 months – is conducting a comprehensive [...]
The Sole Source Strategy 101: Initial Checklist and Readiness Self-Assessment can assist with establishing a fundamental framework for charting your course toward sole sourcing prior to a contract end-of-term event. Starting with the basics ensures you have a firm understanding of your sole source opportunities and how to move to the optimal solution. The initial [...]
It’s a given that finance executives evolve their delivery models over time, but when do they make a change from one model to another, and what drives that change? In a market first, EXL, in conjunction with Outsourcing Center, asked finance leaders representing enterprises of all sizes to describe their finance evolution, giving the industry [...]
The customer experience is changing, and this time around, the customer is at the core, driving the change agenda. Customers expect to research, discover and purchase items across multiple channels — websites, brick-and-mortar stores, mobile platforms, direct mail, catalogs, home shopping, gaming and more. The challenge for retailers and service providers is to ensure that [...]
Many clients who have outsourced, think of the time when an outsourcing contract reaches its expiration date as ‘end of term,’ and justifiably so. However, they rarely simply ‘end’ the outsourcing contract, but rather investigate several options such as restructuring the contract with the current provider, taking it to open market competition, sole sourcing directly [...]
This whitepaper provides the Recompetetion Initial Checklist and Readiness Self-Assessment that can help customers with establishing a fundamental framework for charting their course toward recompeting scope, prior to a contract term event. It covers the basic six steps that comprise a Resource strategy: Evaluate Environment Assess Sourcing Options Build/ Release Requirements Evaluate Response [...]
The Cloud Buyer’s Guide is a reference tool for sourcing professionals and IT management designed to simplify cloud economics and provide objective guidelines for understanding the pricing, terms and conditions that differentiate cloud providers. Effective sourcing of multiple delivery vectors ensures optimal use of IT resources, and equally important, enables the business and agency to [...]
CIOs: Your job description has ramped up. As the organization’s IT flag bearer, you are now responsible for: – The technological identity of the organization – All mission-critical enterprise applications – Up-time availability – Prioritization of application needs – ‘Bring Your Own’ demands – Mobility initiatives – Keeping everyone happy! You know there is little [...]
Completely new challenges in 2012 are surfacing. CIOs are being forced to consider Big Data, Analytics, Cloud, Virtualization, and Social and Mobile technologies to deliver business value. Customers are changing. Gen X is being replaced by an information hungry, mobile Gen Y. With rapid change, demand for flexibility and the urgency of real-time needs, organizations [...]
The Renegotiation Strategy 101: Initial Checklist and Readiness Self-Assessment can assist with establishing a fundamental framework for charting your course toward renegotiating, prior to a contract term event. Starting with the basics ensures you have a firm understanding of your renegotiation opportunities and how to move to the optimal solution. Click here to download this [...]
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