Being Prepared Can Increase Your Bottom Line Eighty percent of companies without well-conceived data protection and recovery strategies go out of business within two years of a major disaster. What do Hurricane Katrina, a burn-your-building-to-the-ground fire, and the great San Francisco earthquake have in common with employee turnover or a simple computer crash? Lots. All [...]
Strategies to Reduce Global Network Costs in a Rapidly Changing Environment The cost of an organization’s telecommunications network services (voice, data and wireless), typically accounts for three to six percent of overhead and can average more than two percent of total revenue. In addition, telecom network services spend is increasing. Industry forecasts predict that enterprise [...]
Although the concept of application optimization is not new, the way companies approach optimization is shifting. In the past, optimization, if addressed at all, was regarded as a one-time consulting service, handled by an unrelated, third-party vendor. Today, successful companies are taking a more holistic approach — working with a service provider who can deliver [...]
Insurance providers, laboring under legacy systems built up over decades, are in desperate need of systems transformation to compete for new customers and business in a rapidly evolving industry. But building a traditional business case for IT systems modernization, based upon the justification that consolidating aging and redundant legacy systems will reduce maintenance, support, upgrade [...]
This chart reflects the continued downward trend and compression in TDM voice for the period 1Q07-4Q11. Business wire-line providers continue to establish new price points forcing full-service providers to respond in order to protect share. Carriers are routinely contracting below .01/minute for this commodity service. Click here to download this chart
This chart reflects the broad range of pricing offered/contracted for the MPLS 1.5 port at various contract commitment levels. Pricing continues to decline in each 6 month time block for both the average price (represented by the linear regression line) and the price point across all commitment levels. Leveraged clients are typically able to contract [...]
This chart reflects the continued downward trend and compression in pricing for the period 1Q05 – 4Q11 despite the industry consolidation that has occurred during this same period. Both the average price and the low price (or price point) continue to decline. Leveraged clients are typically able to contract at the price point irrespective of [...]
IT leaders should have the information they need to make informed business decisions on how to run their department and buy the products and services they need. Benchmarking is one of the best means to deliver such information, but has traditionally been an expensive, time consuming and painful endeavor. Not anymore. ProBenchmark is able to [...]
Customer experience has become a powerful differentiator for organizations of all sizes and types. In today’s ultra-competitive market, businesses must strive to deliver exemplary customer service across all touchpoints and via a proliferating array of channels. With customers becoming more demanding every day – and given the fact that dissatisfied customers often will take their business over to [...]
Today’s IT infrastructure has a lot of moving parts. There have always been the servers, network, security concerns and desktops to deal with – along with standard and custom applications. Enter cloud, virtualization and mobility, and that complexity moves to a whole new level. In addition to desktops, IT personnel have to find a way [...]
Welcome to this edition of BPO Thought Spot — providing you with meaningful thought leadership on the latest trends, innovations and practices in the outsourcing space. The world of outsourcing is evolving to meet the changing needs of today’s business. What began as a method of achieving labor arbitrage is transforming into a dynamic way for [...]
What is the next great strategic sourcing practice for sustaining cost reductions and driving an efficient, competitive business in an environment that is constantly and dramatically changing? The answer is in how companies are addressing vendor relationship management and creating incentives that better leverage the capabilities of their current providers. Most mature outsourced companies have created [...]
The best outsourcing agreement for your organization is not necessarily the one with the lowest price. Your primary goal when negotiating and structuring an outsourcing contract is to develop an agreement that achieves your business objectives, not just on day one but throughout the entire term. To do this well, you must understand the overall [...]
Cloud sourcing is a dynamic aspect of the IT industry that is revolutionizing the IT services market. Alsbridge’s expert cloud sourcing advisors predict 2012 will be the year of both opportunity and destruction for providers and enterprises in the cloud. Click here to download the white paper.
By leveraging the huge amounts of data, organizations of all types can increase operational efficiency and quality, leading to cost and labor savings and a competitive edge, along with streamlines processes and a better ability to fight fraud. In this white paper, you’ll learn how organizations are managing and analyzing proliferating data and how these [...]
Data continues to proliferate across all industries, making it necessary for organizations of all types to optimize their data center operations and develop data center management strategies in order to operate efficiently, remain competitive and successfully leverage their data. Read this white paper to learn how and why today’s organizations are currently approaching data center [...]
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