Outsourcing Center » White Papers

Balancing the Risk and Reward of Outsourcing

debra.floyd — Tue, 07 Feb 2012 14:56:49 +0000

The best outsourcing agreement for your organization is not necessarily the one with the lowest price.

Your primary goal when negotiating and structuring an outsourcing contract is to develop an agreement that achieves your business objectives, not just on day one but throughout the entire term. To do this well, you must understand the overall construct of a good outsourcing contract and make certain you balance the overall risks and rewards in order to receive the services you need at the levels you require and within your price constraints.

Click here to download the White Paper

Top 12 Cloud Predictions for 2012 | White Paper

debra.floyd — Fri, 20 Jan 2012 22:06:44 +0000

Cloud sourcing is a dynamic aspect of the IT industry that is revolutionizing the IT services market. Alsbridge’s expert cloud sourcing advisors predict 2012 will be the year of both opportunity and destruction for providers and enterprises in the cloud.

Click here to download the white paper.

Reaping the Rewards of Big Data | White Paper

Staff Writer — Thu, 19 Jan 2012 16:52:47 +0000

By leveraging the huge amounts of data, organizations of all types can increase operational efficiency and quality, leading to cost and labor savings and a competitive edge, along with streamlines processes and a better ability to fight fraud. In this white paper, you’ll learn how organizations are managing and analyzing proliferating data and how these firms are leveraging big data for real business benefit.

Click here to download the paper.

Data Center Economics – Analyzing Challenges and Opportunities | White Paper

debra.floyd — Mon, 09 Jan 2012 17:12:45 +0000

Data continues to proliferate across all industries, making it necessary for organizations of all types to optimize their data center operations and develop data center management strategies in order to operate efficiently, remain competitive and successfully leverage their data. Read this white paper to learn how and why today’s organizations are currently approaching data center optimization.

Click here to download the paper.

The Future-Ready Enterprise: Making Your Run at Tomorrow | White Paper

Staff Writer — Fri, 06 Jan 2012 15:51:44 +0000

The lack of certainty about the future is prompting businesses to hesitate in making bets on tomorrow. Enterprises that use Analytics and Technology to address business challenges have a tremendous competitive advantage. However, both Analytics and Technology must be used to rigorously re-engineer processes so that the need to address longstanding challenges is eliminated altogether. This paper discusses the need, the roadmap and critical success factors of becoming a true Future Ready Enterprise.

Click here to download the white paper.

Identifying Your Leverage in an Outsourcing Renegotiation | White Paper

Staff Writer — Tue, 22 Nov 2011 00:16:26 +0000

With the rate of technical and business change increasing through the foreseeable future, outsourcing contract renegotiations have become the new normal.

Clients and providers must now develop outsourcing contract renegotiation skills as part of their core competencies in order to ensure the provider’s services are aligned with the client’s needs in terms of price and performance, and the client is prepared for the future in terms of technology platforms and geo-political risk management.

This white paper discusses how to set the right relationships and contract governance processes in place in order to quickly and adequately manage any issues or concerns that may come up during the outsourcing contract renegotiation process.

Click here to download the White Paper.

Is Your Organization Ready for the Cloud? | White Paper

Staff Writer — Tue, 22 Nov 2011 00:16:12 +0000

Sweeping change is difficult for any organization. But in an industry such as insurance whose operations are tethered to a complicated aggregation of legacy systems, will the organization’s ability to adapt and embrace cloud-based technology be especially challenging?

Cloud-based products represent the industry’s greatest opportunity to move the dial forward. Implementation of private or public clouds in conjunction with a SaaS delivery model is a fast, cost-effective strategy to keep legacy systems current, and support ever-changing products and services by linking disparate channels and products, distribution and claims.

Click here to download the White Paper

The Truth about the Three R’s of Outsourcing: Repatriate, Re-compete or Renegotiate? | White Paper

Staff Writer — Mon, 07 Nov 2011 05:00:08 +0000

In June 2011 I was interviewing the COO of a California-based bank as part of an application strategy engagement. At the end of the conversation, he asked if Alsbridge had any data on the number of contracts in which the client repatriated all of the services. My answer was, “Off hand I don’t know, but I will find out.” After asking several fellow consultants, I found little or no useful data that would provide a fact-based answer. So, I started digging.The facts uncovered several “AH HA’s!” about the keys to success in outsourcing and the truth about the three R’s of outsourcing.

Click here for a free whitepaper from Alsbridge.

Outsourcing Transitions: How to Set Yourself Up for Success | White Paper

Staff Writer — Thu, 20 Oct 2011 14:29:40 +0000

Few things can ensure the failure of an outsourcing project like a poorly executed transition. Outsourcing transitions are complex endeavors requiring coordinated change across the people, processes and technologies in multiple areas of the organization. “Planning for the Plan” is the start of the process.

Based on the readiness of your organization these plans can vary between a ‘big-bang’ transfer of responsibility or a phased implementation by process or business unit. This white paper offers a structured and process-driven approach to transition management that will ensure your sourcing transition is cost effective and implemented in a seamless fashion.

Click here to download the free paper.

Six Ways to Boost Service Profitability and Customer Satisfaction | White Paper

Staff Writer — Mon, 17 Oct 2011 15:49:03 +0000

Aftermarket Services (AMS) have become a priority for CXOs, with CEOs seeking sustained revenue growth and customer relationships, and CFOs looking for service profitability and cash flow through operational efficiencies. While Aftermarket Services (AMS) can contribute to driving enterprise growth, a robust AMS program can be challenging to develop and implement. This paper identifies six strategies to improve aftermarket service operations. Implementing these strategies can:

Significantly improve service revenue – up to 25 percent
Cut costs – up to 20 percent
Improve customer loyalty – up to 10 NPS (Net Promoter Score) points

Click here to download the free paper.