Papers

Transition to Cloud: Challenges and Best Practices

Transition to Cloud: Challenges and Best Practices

Just a short while ago—around 2010—the CIOs of many major companies were understandably reluctant to adopt the cloud as their strategic IT solution. Cloud was more of a promising concept that was widely discussed, but very few enterprise leaders really had a clear picture of the possible capabilities and benefits vs. the pitfalls associated with […]

Enterprise Cloud Adoption Survey 2014: Summary of Results

Enterprise Cloud Adoption Survey 2014: Summary of Results

The Everest Group and Cloud Connect launched the Enterprise Cloud Adoption Survey in 2012 to better understand and measure how and why organizations are using cloud solutions, what’s driving their adoption, the challenges they face, and what they plan do in the future. Primary objectives of the 2014 Enterprise Cloud Adoption Survey summary report:   […]

By June 10, 2014 Read More →
Modernize Your Legacy Apps for Greater Control and Competitive Advantage

Modernize Your Legacy Apps for Greater Control and Competitive Advantage

A decade of outsourcing to reduce costs has left many firms with poorly understood, cluttered application portfolios. Other firms have lost in-house expertise or been left with out-of-date documentation due to downsizing. Facing intense global competition and digital age users with ever-growing expectations, the time has come for CIOs to regain control of their IT […]

The Great Underwriting Transformation: From Ugly Duckling to Golden Goose

The Great Underwriting Transformation: From Ugly Duckling to Golden Goose

The P&C insurance industry is undergoing a radical change, one that’s turning its traditional business model upside-down. For as long as most of us can remember, insurance providers made the bulk of their money from investment income. The industry managed to generate decent Return on Equity (ROE) despite combined ratios above 100. But, along came […]

Customer Intelligence is the New Black

Customer Intelligence is the New Black

A superior customer experience enabled by actionable insights is often the holy grail of business for the modern-day enterprise, irrespective of a B-to-B or a B-to-C model. This whitepaper by Frost and Sullivan unravels why Customer Intelligence is the new black, by addressing some key questions on the power of customer insights. The whitepaper contains […]

Social, Mobile, Analytics and Cloud: A SMAC in the Face for Industrial-Age Business Models

Social, Mobile, Analytics and Cloud: A SMAC in the Face for Industrial-Age Business Models

It’s no secret that our mobile devices and social networks are rapidly transforming our relationships with people and data. Analytics have driven customer intimacy to previously impossible levels; the cloud has irrevocably changed the way we store and share information. A report from Forrester Research declares that by 2016, we will have 10 billion mobile […]

Current Challenges of eProcurement

Current Challenges of eProcurement

As manufacturing and businesses turn global, many organizations find themselves locked into two types of procurement practices: one set is struggling with Ariba, BasWAre, ePlus, PeopleSoft, Oracle or SAP type e-Procurement implementations while the other has direct material sourcing and procurement processes they have developed—and which are now inadequate—over the last decade or so. They […]

Decreasing Delivery Headaches with Outsourcing Supply Chain Management

Decreasing Delivery Headaches with Outsourcing Supply Chain Management

Six major changes are shaping supply chains of tomorrow: globalization, demand sensing and planning, collaboration with providers to enable innovation, shrinking product life cycles, and increased pressure from competition and product retirement compulsions and innovations that are cropping up as remanufacturing. Efficiently addressing these factors ensures higher value to the customer. Unfortunately for many organizations, […]

Customizing Service Level Agreements | White Paper

Customizing Service Level Agreements | White Paper

Business models have changed. Businesses have transformed. The services that support businesses are delivering innovation. Why then have Service Level Agreements (SLAs) remained stodgy, reflecting little of the dynamism of current business norms? The reasons are not very obvious. SLAs define and bind the relationships between businesses and service providers. But their primary focus continues […]

Telecom Buyers’ Guide

Telecom Buyers’ Guide

Telecom is short for “telecommunication,” which has its roots in two words and two languages: “Tele,” from the Greek, means “distant,” and “communicatio“ is a Latin word that means “connection.” However, the process this simple term describes is far from simple to implement and purchase. For most corporate customers, great telecommunications services alone will not […]

Transforming Service Organizations to Next Generation Operations | White Paper

Transforming Service Organizations to Next Generation Operations | White Paper

Service organizations at manufacturing companies are rapidly evolving. This white paper charts how service organizations can transform themselves into a next generation operation, undergoing a metamorphosis from cost center to profit center. The survey found manufacturers expect their service operations to improve their relationships with their customers and even serve as a differentiator. This is […]

Five ‘Must Do’s’ to Make a Winning Impression During Provider Auditions

Five ‘Must Do’s’ to Make a Winning Impression During Provider Auditions

The provider audition is often the first opportunity to connect with the entire customer decision-making team assembled to lead the sourcing decision. To win the business, you must be able to make a connection with the customer on a personal trust level. Establishing this type of relationship has become the attribute that makes a difference […]

Making the Shift to a New Millennial Enterprise | White Paper

Making the Shift to a New Millennial Enterprise | White Paper

Are you struggling to? —Make your commercial models flexible enough to offer competitive and innovative products and services at a faster pace? —Meet the increasing challenges of a more diverse and distributed workforce? —Keep pace with the expectations of the new generation of digital natives This whitepaper addresses these major challenges as they help organizations […]

Seven Ways to Ruin an SLA Discussion | White Paper

Seven Ways to Ruin an SLA Discussion | White Paper

“Get over it: SLAs will make or break your business (and career).” I heard that from more than one of my managers early in my career, way back when “we’ve done this for 20 years, SLAs are a piece of cake!” was a standard way of thinking. If you still feel that way, you might […]

F&A Outsourcing Drivers | White Paper

F&A Outsourcing Drivers | White Paper

Chief Financial Officers are confronted with three major challenges today: fluctuations in the global economy; a stringent regulatory environment with increased focus on risk and compliance and complexities in business processes and the data boom that demand huge investments in technology and analytics. Finance & Accounting Outsourcing (FAO) has emerged as a solution that can […]

Cloud Buyers’ Guide | White Paper

Cloud Buyers’ Guide | White Paper

The 2013 Outsourcing Center’s Buyers’ Guide is a fantastic starting point for anyone seeking insights on cloud shopping and is your ‘swiss army knife’ of practical tips and insights designed specifically to empower, equip and guide you to a better cloud shopping experience. The report is approximately 70 pages long and took several Outsourcing Center […]