The lack of certainty about the future is prompting businesses to hesitate in making bets on tomorrow. Enterprises that use Analytics and Technology to address business challenges have a tremendous competitive advantage. However, both Analytics and Technology must be used to rigorously re-engineer processes so that the need to address longstanding challenges is eliminated altogether. [...]
With the rate of technical and business change increasing through the foreseeable future, outsourcing contract renegotiations have become the new normal. Clients and providers must now develop outsourcing contract renegotiation skills as part of their core competencies in order to ensure the provider’s services are aligned with the client’s needs in terms of price and [...]
Sweeping change is difficult for any organization. But in an industry such as insurance whose operations are tethered to a complicated aggregation of legacy systems, will the organization’s ability to adapt and embrace cloud-based technology be especially challenging? Cloud-based products represent the industry’s greatest opportunity to move the dial forward. Implementation of private or public [...]
In June 2011 I was interviewing the COO of a California-based bank as part of an application strategy engagement. At the end of the conversation, he asked if Alsbridge had any data on the number of contracts in which the client repatriated all of the services. My answer was, “Off hand I don’t know, but [...]
Few things can ensure the failure of an outsourcing project like a poorly executed transition. Outsourcing transitions are complex endeavors requiring coordinated change across the people, processes and technologies in multiple areas of the organization. “Planning for the Plan” is the start of the process. Based on the readiness of your organization these plans can [...]
Aftermarket Services (AMS) have become a priority for CXOs, with CEOs seeking sustained revenue growth and customer relationships, and CFOs looking for service profitability and cash flow through operational efficiencies. While Aftermarket Services (AMS) can contribute to driving enterprise growth, a robust AMS program can be challenging to develop and implement. This paper identifies six [...]
Although benchmarking in business has been around practically as long as commerce itself, and although benchmarking in outsourcing isn’t exactly new, still many organizations are missing out on the real benefits that can accrue from benchmarking their outsourcing agreements. With the variety of options available today, benchmarks go beyond simply uncovering misaligned pricing and services [...]
One of the biggest misconceptions in the Cloud Computing market is that today’s new web-based services will ‘disintermediate’ the channel. In fact, there are plenty of opportunities for traditional and new channel partners in the Cloud. But, it is also imperative that leading Cloud vendors leverage channel partners to sustain their current growth and capitalize [...]
The introduction of Single European Payments Area (SEPA) aims to create a single common market within Europe where individuals and corporations will be able to send and receive euro payments across Europe quickly, easily, and inexpensively. However, Genpact foresees that recent changes introduced in the SEPA B2B Direct Debit Mandate will impact adoption of Direct [...]
Outsourcing has attracted a huge amount of attention over the past few years. The basic idea is of course very simple – reap the benefits of having a specialist do the job at a lower cost. However, setting up the right deal can be complex and there is a bewildering array of jargon. As a [...]
The general IT outsourcing marketplace has matured rapidly over the past 15 years, moving from a world of large, all-encompassing outsourcing agreements, to a world of relatively standard approaches to services, service levels and pricing that are common and benchmarkable around the world. Unfortunately, outsourcing in the banking industry has not matured in the same [...]
Although outsourcing is considered a mature business strategy, many transactions either fail or must be renegotiated within the first two years. Inadequate provider selection techniques (often driven by clients and endured by providers) are significant contributors to such failures. This research paper explores the effects of sourcing failure, identifies several common mistakes found in typical [...]
Cloud computing is the convergence and evolution of several concepts from virtualization, distributed application design, grid and enterprise IT management to enable a more flexible approach for deploying and scaling applications. Learn more about delivering a future-state architecture that captures the promise of Cloud Computing. Click here to download the Oracle Cloud Computing Whitepaper.
Achieving the Cloud Computing Vision – Cloud computing is the convergence and evolution of several concepts from virtualization, distributed application design, grid and enterprise IT management to enable a more flexible approach for deploying and scaling applications. Learn more about delivering a future-state architecture that captures the promise of Cloud Computing. Download the free white [...]
Choosing an independent software testing company can improve quality and speed your time to market while reducing risks and costs. This paper will explore both the single-source and the multi-source approach to application development, highlighting the advantages and disadvantages of each, and conclude with why multi-sourcing is the optimal choice. Click here to download this [...]
Outsourcing provides many benefits, including the realization of improved efficiency, speed and agility to deliver services. Unfortunately, research indicates that the ability to sustain high value realization over the complete life cycle of the outsourcing agreement is a major challenge. This paper discusses how clients and providers can shift their focus in order to minimize [...]
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