Papers

Evolving business models…What pushes finance leaders to change their delivery model? | White Paper

Evolving business models…What pushes finance leaders to change their delivery model? | White Paper

It’s a given that finance executives evolve their delivery models over time, but when do they make a change from one model to another, and what drives that change? In a market first, EXL, in conjunction with Outsourcing Center, asked finance leaders representing enterprises of all sizes to describe their finance evolution, giving the industry […]

The Cloud Buyer’s Guide | White Paper

The Cloud Buyer’s Guide | White Paper

The Cloud Buyer’s Guide is a reference tool for sourcing professionals and IT management designed to simplify cloud economics and provide objective guidelines for understanding the pricing, terms and conditions that differentiate cloud providers. Effective sourcing of multiple delivery vectors ensures optimal use of IT resources, and equally important, enables the business and agency to […]

Seven Success Factors for Outsourcing | White Paper

Seven Success Factors for Outsourcing | White Paper

Completely new challenges in 2012 are surfacing. CIOs are being forced to consider Big Data, Analytics, Cloud, Virtualization, and Social and Mobile technologies to deliver business value. Customers are changing. Gen X is being replaced by an information hungry, mobile Gen Y. With rapid change, demand for flexibility and the urgency of real-time needs, organizations […]

Paradise by the Dashboard Lights  | White Paper

Paradise by the Dashboard Lights | White Paper

Fast access to meaningful, real-time information is critical to running a successful business, but today’s CEO dashboards fall short. Most are generic, out-of-the-box solutions, created by vendors who don’t understand the companies’ businesses or the type of information each specific CEO really needs. In a world where consumers can get personalized information pushed to their […]

Monetizing Disaster Preparedness | White Paper

Monetizing Disaster Preparedness | White Paper

Being Prepared Can Increase Your Bottom Line Eighty percent of companies without well-conceived data protection and recovery strategies go out of business within two years of a major disaster. What do Hurricane Katrina, a burn-your-building-to-the-ground fire, and the great San Francisco earthquake have in common with employee turnover or a simple computer crash? Lots. All […]

Unlocking the Value in Application Outsourcing Relationships | White Paper

Unlocking the Value in Application Outsourcing Relationships | White Paper

Although the concept of application optimization is not new, the way companies approach optimization is shifting.  In the past, optimization, if addressed at all, was regarded as a one-time consulting service, handled by an unrelated, third-party vendor.  Today, successful companies are taking a more holistic approach — working with a service provider who can deliver […]

Legacy Systems Rescue for the Insurance Industry | White Paper

Legacy Systems Rescue for the Insurance Industry | White Paper

Insurance providers, laboring under legacy systems built up over decades, are in desperate need of systems transformation to compete for new customers and business in a rapidly evolving industry. But building a traditional business case for IT systems modernization, based upon the justification that consolidating aging and redundant legacy systems will reduce maintenance, support, upgrade […]

Transforming the Front Office to Achieve Competitive Differentiation, Growth and Profitability | White Paper

Transforming the Front Office to Achieve Competitive Differentiation, Growth and Profitability | White Paper

Customer experience has become a powerful differentiator for organizations of all sizes and types. In today’s ultra-competitive market, businesses must strive to deliver exemplary customer service across all touchpoints and via a proliferating array of channels. With customers becoming more demanding every day – and given the fact that dissatisfied customers often will take their business over to […]

Keeping it Simple: The New Model for IT Service Management | White Paper

Keeping it Simple: The New Model for IT Service Management | White Paper

Today’s IT infrastructure has a lot of moving parts. There have always been the servers, network, security concerns and desktops to deal with – along with standard and custom applications. Enter cloud, virtualization and mobility, and that complexity moves to a whole new level. In addition to desktops, IT personnel have to find a way […]

BPO THOUGHT SPOT | White Paper

BPO THOUGHT SPOT | White Paper

Welcome to this edition of BPO Thought Spot — providing you with meaningful thought leadership on the latest trends, innovations and practices in the outsourcing space. The world of outsourcing is evolving to meet the changing needs of today’s business. What began as a method of achieving labor arbitrage is transforming into a dynamic way for […]

Reaping the Rewards of Big Data | White Paper

Reaping the Rewards of Big Data | White Paper

By leveraging the huge amounts of data, organizations of all types can increase operational efficiency and quality, leading to cost and labor savings and a competitive edge, along with streamlines processes and a better ability to fight fraud. In this white paper, you’ll learn how organizations are managing and analyzing proliferating data and how these […]

Data Center Economics: Analyzing Challenges and Opportunities | White Paper

Data Center Economics: Analyzing Challenges and Opportunities | White Paper

Data continues to proliferate across all industries, making it necessary for organizations of all types to optimize their data center operations and develop data center management strategies in order to operate efficiently, remain competitive and successfully leverage their data. Read this white paper to learn how and why today’s organizations are currently approaching data center […]

The Future-Ready Enterprise: Making Your Run at Tomorrow | White Paper

The Future-Ready Enterprise: Making Your Run at Tomorrow | White Paper

The lack of certainty about the future is prompting businesses to hesitate in making bets on tomorrow. Enterprises that use Analytics and Technology to address business challenges have a tremendous competitive advantage. However, both Analytics and Technology must be used to rigorously re-engineer processes so that the need to address longstanding challenges is eliminated altogether. […]

Identifying You’re  in an Outsourcing Renegotiation | White Paper

Identifying You’re in an Outsourcing Renegotiation | White Paper

With the rate of technical and business change increasing through the foreseeable future, outsourcing contract renegotiations have become the new normal. Clients and providers must now develop outsourcing contract renegotiation skills as part of their core competencies in order to ensure the provider’s services are aligned with the client’s needs in terms of price and […]

Is Your Organization Ready for the Cloud? | White Paper

Is Your Organization Ready for the Cloud? | White Paper

Sweeping change is difficult for any organization. But in an industry such as insurance whose operations are tethered to a complicated aggregation of legacy systems, will the organization’s ability to adapt and embrace cloud-based technology be especially challenging? Cloud-based products represent the industry’s greatest opportunity to move the dial forward. Implementation of private or public […]

Six Ways to Boost Service Profitability and Customer Satisfaction | White Paper

Six Ways to Boost Service Profitability and Customer Satisfaction | White Paper

Aftermarket Services (AMS) have become a priority for CXOs, with CEOs seeking sustained revenue growth and customer relationships, and CFOs looking for service profitability and cash flow through operational efficiencies. While Aftermarket Services (AMS) can contribute to driving enterprise growth, a robust AMS program can be challenging to develop and implement. This paper identifies six […]