Running a world class Order-to-Cash (OTC) process can be a source of strategic advantage to organizations. A well run OTC process can enable organizations to increase their overall sales and profits, and improve the cash flow. However, OTC is a complex, multi-functional process and driving end-to-end improvements is quite challenging. As a result, companies typically [...]
Although many organizations have developed in-house expertise in managing the core procurement spend, their non-core spend management continues to be sub-optimal. Procurement outsourcing is a solution that helps companies improvement non-core spend management and capture significant savings. The paper discusses the challenges companies face in effectively managing non-core spend across the entire source-to-pay process. It [...]
The 2010 Gartner CIO Survey revealed that CIOs are looking for both additional savings and ways to enable productivity improvements for the business. However, many CIOs will need to make step-changes to optimize the enterprise. This white paper proposes six options for IT optimization. Each option is presented in light of current economic conditions and [...]
Enterprises often focus too narrowly on cost savings and lose sight of critical measures like improving bottom line impact, reducing Total Cost of Ownership (TCO), improving customer satisfaction and achieving global cost competitiveness. This paper highlights how CFOs and CPOs can deliver bottom line impact by: Setting cost-savings and spend under management (SUM) objectives Managing [...]
In a recent HP survey, almost half of the CEOs and senior business leaders agreed that their corporate IT departments have trouble keeping pace with rapidly changing demands of the business. Further, they stated the bulk of their IT spending is directed to “keeping the lights on.” Most companies find it difficult to redirect resources [...]
In this white paper, CDI IT Solutions discusses how outsourcing the software quality assurance process can provide significant cost savings, improve time to market, and increase customer satisfaction. The paper focuses on the importance of addressing three dimensions of quality assurance: testing, process improvement, and compliance oversight. It highlights the goals in each dimension as [...]
A hospital’s non-clinical activities make up 70-90% of its total processes. Optimizing these processes through adoption of alternative business models can significantly decrease costs and increase a hospital’s efficiencies across departments and functions. Lean and Six Sigma methodologies, which have been highly successful in manufacturing, are now starting to be implemented in the healthcare industry. [...]
More and more companies are adopting new pure-play business intelligence (BI) applications (such as Qlikview, Spotfire, Tableau) that work with ERP platforms rather than opting for bundled solutions of technology giants (IBM, Oracle, SAP) honed from their acquisitions of BI vendors. The emergence of agile, innovative new vendors, together with tough economic conditions has led [...]
Is your company ready for Wave 3 technologies in managing a supply chain? Do you have the ability to use such technologies to look beyond the process and know where and how to make an exponential impact on your business? Are you looking for ways to optimize a global supply chain or address legacy systems [...]
Today, all areas of business spending are under scrutiny. In most organizations, document production is riddled with inefficiencies and, therefore, costs increase. In addition, a sizable proportion of the cost of document output is unnecessary, but most organizations don’t know where that drainage on profit is occurring. Pitney Bowes’ research and modeling work estimates that [...]
Do you know whether it’s more costly for your organization to stay on a previous version of Windows or to migrate to Windows 7? If you see value in migrating to Windows 7, what is the best way to begin? This white paper discusses the value conducting an assessment to determine the impact that the [...]
The U.S. freight transportation industry is saddled with inefficiencies in addition to challenges such as volatile fuel cost, overcapacity, and driver retention. A major focus of the industry is preventing revenue leakage and missed revenue opportunities at the various stages of the order-to-cash cycle (billing, audit, rating, pricing, invoicing, and collections) as well as maximizing [...]
Buyers are sourcing more operations than ever before, so it is increasingly important that they manage outsourcing initiatives to eliminate issues that can diminish their return on investment and extend the intended value of each outsourcing relationship. This paper discusses targeted considerations in outsourcing readiness and supplier due diligence to avoid common outsourcing pitfalls and [...]
A study of 65 buyers in Outsourcing Center’s 2009 Outsourcing Excellence Awards program revealed an important differentiation in service providers’ mindsets and the way they address problems or opportunities. This Decision Perspectives briefing describes the characteristics in both mindsets along with how they differ in handling issues that arise in an outsourcing relationship. This briefing [...]
Platform-based business process outsourcing has been evolving over the last few years and is now a cost-effective solution for midsized companies. This paper discusses the evolution of BPO platforms. It also highlights four scenarios where platform solutions are most effective. Download the white paper by clicking here.
Why do some organizations achieve more value from outsourcing than others? The answer to this question – in a RIMO context – is the focus of this white paper. Essentially, the buyer controls the amount of the ROI in a Remote Infrastructure Management Outsourcing (RIMO) arrangement because the buyer’s up-front decisions – before signing a [...]
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