Papers

100 Lessons Learned by Buyers of Outsourcing Services | White Paper

100 Lessons Learned by Buyers of Outsourcing Services | White Paper

In studying outsourcing relationships through Outsourcing Center’s annual Outsourcing Excellence Awards program since 1996, Outsourcing Center has aggregated and analyzed the lessons learned – mistakes and successes – by hundreds of buyers of outsourcing services. These 100 lessons learned focus on issues related to each phase in the outsourcing life cycle – provider selection, contract […]

How to Create a Structure for Collaboration in an Outsourcing Relationship | White Paper

How to Create a Structure for Collaboration in an Outsourcing Relationship | White Paper

As organizations move up the value chain to achieve more dynamic outcomes and return on investment from outsourcing, the complexities and business criticality of the functions outsourced also increased. Managing through these complexities, achieving business transformation, and identifying and leveraging the “sweet spots” of value require collaboration between the service provider and client organization. An […]

Trends in Government eHealth | White Paper

Trends in Government eHealth | White Paper

eHealth is a relatively recent healthcare practice that involves simplifying processes related to information, communication and transactions within and between healthcare institutions and professionals with the help of information and telecommunications technologies. Currently in practice in a handful of countries around the world, eHealth efforts can improve coordination and integration of healthcare delivery, empower individuals […]

100 Leading Outsource Company Mistakes and How You Can Convert Them to Positive Business Value | White Paper

100 Leading Outsource Company Mistakes and How You Can Convert Them to Positive Business Value | White Paper

The following list of mistakes that outsourcing service providers make is based on  extensive global outsourcing experiences dealing with some of the leading providers and buyers. Reprinted with permission from The International Institute for Outsource Management. Click here to download this white paper

What You Need to Know About Developing an Outcome Based Global Delivery Network for Document Processing Services | White Paper

What You Need to Know About Developing an Outcome Based Global Delivery Network for Document Processing Services | White Paper

Get a detailed look at the customer requirements, strategy, and success factors required to develop a global delivery network for document processing. This white paper presents a case study that reveals how Swiss Post Solutions and Kofax successfully deployed a solution to deliver document processing services for one of the world’s leading financial institutions. Click […]

The Evolving Role of the CFO: Dealing with the Winds of Change Demands True Agility | White Paper

The Evolving Role of the CFO: Dealing with the Winds of Change Demands True Agility | White Paper

The global economic events of the last few years presented what is now known as the “new normal.”In this context, there is a paradigm shift in the expectations stakeholders have of organizations and the CFO in particular, as he co-pilots with the CEO to navigate these new normal skies. While cost and operational efficiencies continue […]

Why Holistic BPO Delivers Better Results | White Paper

Why Holistic BPO Delivers Better Results | White Paper

Taking a holistic approach to BPO services enables transformation, outcome-based solutions, and ensures a company will be able to support future business changes. This paper explains the change in mindset and approach that needs to occur in order to yield these results. Companies must move beyond a focus on labor arbitrage and the traditional view […]

Trade Promotion Management: Why Most Companies Fail and How to Avoid Being Victimized | White Paper

Trade Promotion Management: Why Most Companies Fail and How to Avoid Being Victimized | White Paper

Changing consumer expectations and reduced consumer spending is causing CG companies major anxiety. Adding more precision to trade promotions management (TPM), therefore, has never been more important. Getting there will require TPM tools that, among other things, can integrate campaign information with in-store activity — and offer actionable recommendations in real time. A new generation […]

IT Outsourcing’s 15% Problem: The Need for Outsourcing Governance | White Paper

IT Outsourcing’s 15% Problem: The Need for Outsourcing Governance | White Paper

Data collected by Blazent reveals significant errors in the typical controls used for IT outsourcing governance. The result is expensive manual processes and inaccuracies that lead to time-consuming reconciliation exercises, yield inaccurate data, and are very expensive. Without a trusted baseline, disputes are inevitable, and there is no solid foundation for their resolution. This paper […]

Six Key Success Factors for Outsourcing | White Paper

Six Key Success Factors for Outsourcing | White Paper

New capabilities, like cloud computing, software-as-a-service, mobile device web access, and data center virtualization and consolidation, are significantly changing both the possibilities and the complexities of outsourcing IT functions. Analysts predict radical change in the shape of IT “factory” functions such as end-user support and help-desk services. However, an Information Week survey notes that almost […]

Key Moments that Make or Break Outsourcing Relationships – Buyers Behaviors that Impact a Provider’s Delivery of Services | White Paper

Key Moments that Make or Break Outsourcing Relationships – Buyers Behaviors that Impact a Provider’s Delivery of Services | White Paper

In an outsourcing arrangement, decision makers at the buyer’s organization look to maximize the value of their outsourcing investment. They therefore look for a service provider that not only has the requisite process, industry, and technology expertise but one that also can manage to uncertainties and minimize the buyer’s risks, enhance the buyer’s agility, and […]

Achieving World Class Effectiveness in the OTC Process – Even in Uncertain Economic Times | White Paper

Achieving World Class Effectiveness in the OTC Process – Even in Uncertain Economic Times | White Paper

Running a world class Order-to-Cash (OTC) process can be a source of strategic advantage to organizations. A well run OTC process can enable organizations to increase their overall sales and profits, and improve the cash flow. However, OTC is a complex, multi-functional process and driving end-to-end improvements is quite challenging. As a result, companies typically […]

Get More from Your Non-Core Spend – Realizing Value from Procurement Outsourcing (PO) | White Paper

Get More from Your Non-Core Spend – Realizing Value from Procurement Outsourcing (PO) | White Paper

Although many organizations have developed in-house expertise in managing the core procurement spend, their non-core spend management continues to be sub-optimal. Procurement outsourcing is a solution that helps companies improvement non-core spend management and capture significant savings. The paper discusses the challenges companies face in effectively managing non-core spend across the entire source-to-pay process. It […]

Optimize your infrastructure and empower your enterprise | White Paper

Optimize your infrastructure and empower your enterprise | White Paper

The 2010 Gartner CIO Survey revealed that CIOs are looking for both additional savings and ways to enable productivity improvements for the business. However, many CIOs will need to make step-changes to optimize the enterprise. This white paper proposes six options for IT optimization. Each option is presented in light of current economic conditions and […]

How Procurement and Finance Executives can create bottom line impact from Source to Pay | White Paper

How Procurement and Finance Executives can create bottom line impact from Source to Pay | White Paper

Enterprises often focus too narrowly on cost savings and lose sight of critical measures like improving bottom line impact, reducing Total Cost of Ownership (TCO), improving customer satisfaction and achieving global cost competitiveness. This paper highlights how CFOs and CPOs can deliver bottom line impact by: Setting cost-savings and spend under management (SUM) objectives Managing […]

Expanding the Quality Assurance Function as a Cost Savings Strategy | White Paper

Expanding the Quality Assurance Function as a Cost Savings Strategy | White Paper

In this white paper, CDI IT Solutions discusses how outsourcing the software quality assurance process can provide significant cost savings, improve time to market, and increase customer satisfaction. The paper focuses on the importance of addressing three dimensions of quality assurance: testing, process improvement, and compliance oversight. It highlights the goals in each dimension as […]