  Procurement Outsourcing (PO) Annual Report 2008: The industry-leading encyclopedia on the PO market – over 70 pages of fact-based analysis and insight. Preview document available.
ITO Annual Report 2008: Everest Research Institute’s 170+ page analysis of the evolving IT Infrastructure landscape – focus on key trends in five areas. Preview document available.
May 2008 Issue
Table
of Contents
Editor’s Corner
Editor's Corner with Jim Way of Siemens Medical Solutions: How do buyers and suppliers structure healthy outsourcing relationships? What steps should they take to avoid the “doom loop?” Siemens Medical Solutions’s Jim Way shares his insights.
FOCUS ON: Mid-Market/IT
Clear-Cut Choice for Comprehensive Back-Office and ITO Solutions in the Mid-market: BPOMS, a service provider for mid-market companies, offers tier-one services with a willingness to customize the solution and provide on-demand pricing options.
FOCUS ON: Procurement
Source One Provides End-to-End and On-Demand Strategic Sourcing Solution for Mid-market Companies: Mid-size companies are limited in their ability to drive continuous improvements in cost and performance for strategic sourcing of goods and materials. And it's too costly for companies to maintain domain expertise in every category of spend and keep up with current market in each area. Outsourcing to Source One solves these problems, and a contingency-based model for pricing based on a percentage of savings achieved provides even more value.
Offshoring: Other than India
Everest Research Institute
It is a Big World -- Offshore Suppliers You May Not Know: The landscape of potential outsourcing suppliers has exploded over the last decade. With the maturation of offshore delivery from India, many companies ask the Everest Research Institute: “Who are the offshore suppliers I don’t know but should know?” Jimit Arora and Eric Simonson list five offshore players you should meet.
FOCUS ON: Russia
When the Buyer Goes the Extra Mile, Outsourcing Relationships Flourish: In a true outsourcing partnership, each player contributes to the well-being of the relationship. But sometimes the buyer goes the extra mile to take care of the supplier. Read how Ping Identity worked with Luxoft’s engineers to create the best possible outcomes.
FOCUS ON: China
Start-up Outsources to China 'For the Best Brains' to Implement ITO 2.0: ITO 1.0 “was largely a move to low-cost-labor countries. Cheap labor was the central tenet,” says Timothy Chou of Openwater Networks. He maintains ITO 2.0 is not about sending work to the cheapest supplier; instead, “it’s about moving the work to where the best brains are.” That’s why his company selected Augmentum to write its software.
FOCUS ON: Vietnam
American Companies Enlist Vietnamese in Quest to Acquire Customers: Cost is only one reason to outsource to Vietnam. Other advantages are a low attrition rate, a cultural penchant for perfection, and a strong work ethic. That’s why Verint continues to increase its work with CSC Vietnam.
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 Recipes for Bundled Finance and Accounting Outsourcing
- Organizations in pursuit of high performance develop relationships with third-party providers to create multiprocess outsourcing synergies, often using the finance and accounting function as the hub of the deal. - May 2008
Developing Your Software Testing Strategy
- This paper discusses challenges, best practices and recommendations in moving the software testing process to an outsourced offshore model. The information includes what to test, how much to test, when to stop testing, test metrics, and tools. - May 2008
Spelling 'Value' from the Alphabet Soup of Quality Frameworks
- Learn how to leverage quality frameworks to increase the value of IT investments. - May 2008
Developing a Vision for Windows Vista Roll-Out
- Despite the advanced capabilities of the Vista operating system, many companies have concerns and have delayed their Vista roll-out. This paper addresses issues such as when and how to start the migration, reduce downtime, mitigate risks, and contain costs... - May 2008
HRO Innovation: Building Blocks to Derive Full Value
- Taking human resources outsourcing beyond lip service to the adoption of best practices and better use of technology. BusinessWeek Research Services' exclusive 2008 report. - April 2008
Hidden Costs Impact Value in Outsourcing
- Any electricity or gas companies looking to profit from outsourcing must take a realistic look at the costs and benefits involved - not just once production begins, but at each stage of the outsourcing life cycle. This is a reprint of an article published ... - April 2008
Guidebook - Evaluating the Business Impact of Oracle On Demand
- A hosted application management solution can lower your TCO from 30-80% and increase your ROI. Consider the factors outlined in this paper when deciding on your deployment strategy. - April 2008
Service Oriented Architecture for Offering Outsourcing Solutions
- This paper discusses various technologies and solutions that help customers create business value and lower their total cost of operations. - April 2008
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