September 2008 Issue
Table
of Contents
EVEREST VOICE
Should You Choose a Multisourcing or an Integrated Supplier Approach to Outsourcing?: Currently there are two camps in outsourcing: the tried and true integrated supplier approach versus the hot new trend, multisourcing. Which is the best for buyers? Both. The trick is finding the right balance. Paul Nowacki and Balaji Vilvaray discuss how to do that.
FOCUS ON: Electronic Signatures
Electronic Signing Solution Eliminates the Hidden Cost and Process Roadblock in Going From Paper to Digitized Documents: Although companies have spent millions on digitizing their documents, they still face a process bottleneck in trying to close sales and other contractual agreements because they have to revert back to a costly paper process to get the documents signed--and that could take days or weeks. Now there's an SaaS solution that reduces the process to minutes, increases productivity and customer satisfaction, and dramatically takes costs out of the process.
FOCUS ON: Solar Power and Green Outsourcing
By Outsourcing Solar Power, a California School Cuts its Energy Bill in Half: York Day School in California adopted solar power in a unique outsourcing relationship with Solar Power Partners, a finance company for solar projects, and Blueline Power, a solar power integrator. The relationship provides the school with electricity at a competitive rate guaranteed for 15 years. Outsourcing reduced the school’s carbon footprint and creates a progressive image, which helps with fundraising.
FOCUS ON: HR
Outsourcer Puts Spice in Australian Food Company's Hosted Payroll: When a legacy payroll system and its supplier became a burden to an Australian food company, it had to decide what to do: bring the process back in house or find an outsourcing partner. The company selected Aussiepay's hosted ASP model. The result: the company cut its weekly payroll time in half and reduced administration tasks with self-service, in addition to being able to interface directly with government tax offices.
Focus on Global Suppliers
FOCUS ON: India and Aviation
WNS and Virgin Atlantic Partnership Takes Off: Revenues Accelerate through Improved Processes: Virgin Atlantic, a long-haul airline, is known for thinking outside the box to enhance the in-flight experience. Less known is the way Virgin has applied similar innovation to its behind-the-scenes operations. Offshoring to WNS allowed the airline to consider business streams it had not previously imagined. And the cost differential allowed it to add more people to its call center to provide better service.
FOCUS ON: Nicaragua and Manufacturing
Nicaraguan Captives Become the Nearshore Alternative for Manufacturing, Construction: A medical manufacturing firm wasn’t getting the big orders because it couldn’t produce them at a competitive price. It decided to set up a captive. But where? It had three requirements: workers with medical manufacturing skills, a short plane ride from its Florida base, and solid infrastructure. Nicaragua fit the bill.
FOCUS ON: Eastern Europe
Eastern Europe -- A Burgeoning Nearshore Alternative: Offshore activities are nothing new for Europe. But what’s new is nearshoring is now starting to be internal to the EU, especially in Eastern Europe. Read why this is happening, what kinds of work are best for this region, and which suppliers are currently dominating the landscape.
 Market Vista: Q2 2008:  Analysis of the outsourcing and offshoring markets highlighting Latin America costs and risks, offshore captive openings and divestitures, India KPO suppliers, and more. Preview Document available.
 Gathering Momentum: Mid-Market HRO: Fact-based analysis on the 3-15K employee segment, including supplier segments and market share. Preview Document available.
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 Industrialize Your Applications Delivery to Achieve High Performance
- For CIOs intent on using IT to enable high performance for their organizations, industrializing the way they deliver applications to the business can achieve savings and business results--beyond those associated with low-cost labor through offshoring. This... - September 2008
Creating a Highly Optimized Workplace through Automation
- This paper discusses how to best take advantage of automation to simplify your infrastructure, lower IT costs and create a highly optimized workplace. - September 2008
ERP Outsourcing: Where is the value?
- Managing your ERP environment (SAP/Oracle) within an outsourcing model is a complex initiative and has its own challenges. This whitepaper will outline how you can meet these challenges and understand the nuances of managing your ERP environment within an... - September 2008
New Fluid IT Architecture -- How It Works and Why It Matters to Your Organization
- Although enterprises have attempted to deal with the lack of flexibility and rising costs in their IT operations, methods developed to date fall short of delivering a truly flexible platform. Fluid IT architecture is the new approach to IT operations that... - September 2008
Secrets to Mid-Market HR Outsourcing Success
- For their relationship and work to date, Catalina Restaurants and Accenture BPO Services won this year's HROA Middle Market Relationship of the Year award. The editors at HROA Connections endeavored to learn some of the secrets of this award-winning relati... - September 2008
How Organizations can Elevate Business Performance through Advanced Document Process Management
- 90% of executives surveyed agree that managing documents throughout their lifecycle improves business performance, yet only 12% say they are effective at it. Download the survey report today and improve business performance. - September 2008
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For a list of upcoming journal topics for 2008, click here.
Leveraging Opportunities from an ERP Implementation to Drive Enterprise Transformation.
- Download the Everest white paper by Marvin Newell -- Principal, Everest Group -- which discusses: two primary levers in transformational initiatives, potential magnitude of the transformational impact, and actions that an organization's leadership should ... - June 2008
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