Tag: 2014 forecast issue

Global Collaboration – It’s a Small World

Global Collaboration – It’s a Small World

Some topics stand the test of time … this is one of them. We start the year with resolutions in mind, setting goals and focusing on our teams. With half of 2015 behind us, it’s time to check out your progress. On track to meet those goals? Keeping teams in the loop and collaborating to […]

Governance Grows Up as Outcomes Become Key

Governance Grows Up as Outcomes Become Key

Ask 10 people what constitutes a successful long-term outsourcing relationship and you will get 10 different answers. But everyone will say governance is a key driver in every outsourcing relationship, no matter the flavor, and will continue to be as long as buyers and their service providers have to work together. But governance has been […]

Insourcing: A Bridge Too Far

Insourcing: A Bridge Too Far

As the outsourcing industry has matured over the past several decades, it’s now becoming clear that its original advantages, such as labor cost savings, have begun to fade. In fact, it seems that our laser-like focus on cost has impacted innovation and service quality, and now the pendulum is swinging in the opposite direction. Taking […]

New Buyer Demands and SMAC Are Changing Both Providers and BPO

New Buyer Demands and SMAC Are Changing Both Providers and BPO

BPO, the outsourcing constant, is continually changing. Here’s the constant: Service providers in 2014 “have to live up to evolved client demands, increased competition and a rapidly changing regulatory environment,” notes Sanjay Jain, chief strategy officer, WNS Global Services. What’s changing is how they are meeting their evergreen challenges…and some new ones, too. Here’s how. […]