Aberdeen Group Study: Procurement Outsourcing Moves Past Savings and Becomes More Strategic | Article
Every two years Aberdeen Group studies corporate plans for procurement outsourcing for the next two years. This year cost still remained the No. 1 reason to outsource. But reason No. 2 changed: today companies want their personnel to focus on more strategic activities.
Customs compliance today is daunting. Outsourcing gives importers access to technology that automates and integrates the process.
India is receiving all the headlines as the best place for offshore outsourcing. But a new study by the Aberdeen Group found that a majority of companies prefer to send their call center work to Canadian service providers if the work is leaving the US.