It’s not easy being an independent insurance agent these days. Margins are down, the market is soft and direct sellers are promoting a virtual, ‘click-and-pick’ approach to an industry traditionally built on personal relationships and trust. To increase profitability, these agencies have to run lean, automating as many processes as possible. However, even with the [...]
Outsourcing Excellence Award – Best Global Services: Carillion PLC and Accenture Carillion PLC is a leading support services company. It operates in a highly competitive industry where achieving its margin targets demands a rigorous approach to controlling costs and delivering profitable growth. Carillion’s disparate processes and underlying systems were a potential obstacle to that growth. [...]
Announcing the FINALISTS for the 2011 Outsourcing Excellence Awards and Service Provider Excellence Awards. These deserving relationships are now in the final judging stages – winners will be notified the week of February 21st!! AstraZeneca/Tata Consultancy Services AT&T Services Inc./Cognizant Technology Solutions US. Corporation Barclaycard US/Firstsource Best Buy/Accenture Bharti Airtel Limited/Firstsource Carillon [...]
South West Water provides water and sewage to 1.6 million customers in the U.K. During the transition, South West Water was adamant that anything other than business as usual was completely unacceptable — even though Accenture was implementing new processes and shipping work across the globe. The result: Complaints about billing are down by 20 percent.
For their relationship and work to date, Catalina Restaurants and Accenture BPO Services won this year’s HROA Middle Market Relationship of the Year award. The editors at HROA Connections endeavored to learn some of the secrets of this award-winning relationship in this interview for their monthly publication.
For CIOs intent on using IT to enable high performance for their organizations, industrializing the way they deliver applications to the business can achieve savings and business results–beyond those associated with low-cost labor through offshoring. This Accenture point of view explores in depth the benefits to industrializing and how leading companies are using it to [...]
From the outset, Microsoft and Accenture implemented several best practices for success in strategic relationships. They included a gain-sharing performance incentives to keep their interests aligned and established performance-based milestones. Microsoft also made sure Accenture had enough funding to make the right decisions to keep the partnership successful.
Visibility, control and alignment: The challenge of maximizing the return on learning
Organizations in pursuit of high performance develop relationships with third-party providers to create multiprocess outsourcing synergies, often using the finance and accounting function as the hub of the deal.
Ten percent of worldwide companies outperform their peers because they do things differently. Learn how to achieve procurement mastery.
Including profit recovery services in your F&A outsourcing relationship can deliver additional value and, in many instances, offset a large percentage of the costs associated with the transition phase ofoutsourcing.
Connecting the right dots in the right order will transform your learning department from a cost center to a value-generating one. Learn how.
Conventional offshoring of applications can take you only so far. It can decrease your costs, but it can’t increase your power. The time is right to explore new ways to achieve more value from your business applications.
This paper discusses how operational excellence is essential to driving greater business value through outsourcing.
Where is IT in executive committee strategy discussions today? Is the conversation about total cost of ownership and data center uptimes, or is the focus on how well IT is enabling strategic business expansions, expediting new product rollouts, rapidly integrating acquisitions and helping to outperform the competition and achieve high-performance business outcomes? IT is being [...]
Thomas Cook was losing money; its viability was in question. It decided to outsource everything–HR, F&A, and the IT–to Accenture. Multi-process deals are very difficult and being successful is a milestone. But it worked. Now Thomas Cook is making 83 million pounds profit.
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