Tag: accountability

What Happens When the Outsourcing Business Case Stops Working? | Article

What Happens When the Outsourcing Business Case Stops Working? | Article

Organizations that turn to outsourcing to achieve their business objectives first develop a business case that includes such components as cost savings and avoidance objectives, business value benefits, and risk assessment of potential negative impacts. But what happens when the initial business case stops working because of unanticipated impacts? Both a Deloitte Consulting study and […]

Assessing the Coming Impact of Cloud Computing on Outsourced Solutions | Article

Assessing the Coming Impact of Cloud Computing on Outsourced Solutions | Article

What will be the speed of adoption of outsourced cloud computing solutions over the next five years? How will the cloud evolve and change outsourcing arrangements? How can buyers of outsourcing services optimize their cloud opportunities and manage the risks? Outsourcing Center interviewed industry executives about developments in outsourced cloud computing solutions. In this article […]

100 Lessons Learned by Buyers of Outsourcing Services | White Paper

100 Lessons Learned by Buyers of Outsourcing Services | White Paper

In studying outsourcing relationships through Outsourcing Center’s annual Outsourcing Excellence Awards program since 1996, Outsourcing Center has aggregated and analyzed the lessons learned – mistakes and successes – by hundreds of buyers of outsourcing services. These 100 lessons learned focus on issues related to each phase in the outsourcing life cycle – provider selection, contract […]

When is an SLA Not Necessary in an Outsourcing Relationship? | Article

When is an SLA Not Necessary in an Outsourcing Relationship? | Article

Service level agreements (SLAs) play two important roles in an outsourcing arrangement. They set the stage for the service provider’s accountability, and they are the major factor in determining the price of the service. The buyer of outsourced services can achieve a comfort level that it’s getting what it pays for if it regularly monitors […]

Combating the “Hidden” Costs of Managing Outsourcing | Article

Combating the “Hidden” Costs of Managing Outsourcing | Article

Industry media, especially over the past two years, often points out that a significantly high number of outsourcing arrangements do not deliver the promised cost savings due to “hidden” costs associated with managing the relationship. This is especially true, the reports state, in outsourcing relationships with an offshore delivery component, where administrative costs increase due […]

F&A Data Management Provider Keeps Brinker International Cookin’ by Archiving and Analyzing Its Data | Article

F&A Data Management Provider Keeps Brinker International Cookin’ by Archiving and Analyzing Its Data | Article

Brinker International serves more than one million guests in its 1,700 restaurants daily. In 2004, data integration was paper intensive and manual and began to encroach on the Brinker dining experience itself. Outsourcing data management was its recipe for success.

Outsourcing Brings Better Service to Clients and an Award to the Program | Article

Outsourcing Brings Better Service to Clients and an Award to the Program | Article

Many parents in El Paso County, Colorado, don’t want to pay child support; the county has the second largest case load in the state. Outsourcing enforcement improved collections when the supplier offered performance awards to its staffers. And the kids won, too.

One Throat to Choke | Article

One Throat to Choke | Article

Dan Socci, HP’s VP of Technology Services, addresses five common concerns associated with moving IT support management outside the enterprise and provides advice about selecting an outsourcing partner as a single point of accountability.

IDC Report Finds Canadian Executives Outsource For Business Change | Article

IDC Report Finds Canadian Executives Outsource For Business Change | Article

An Accenture-sponsored IDC study discovered cost was now not the major factor in deciding to outsource. Canadian firms cited business transformation as the overwhelming reason.

What Do You Do When Your Applications Support Provider Goes Under? | Article

What Do You Do When Your Applications Support Provider Goes Under? | Article

Here’s an outsourcing nightmare: Your applications support provider declares bankruptcy as you’re trying to prepare your year-end financials. Read how one buyer handled the situation. The end result: a new outsourcing relationship with even greater value.

‘Special T’ Is for Telecommunications | Article

‘Special T’ Is for Telecommunications | Article

Technology seems to change at mach speed. Companies often don’t have the time or the capital to train their workers to keep up. Outsourcing allows them to plug into qualified specialists when the demand arises.

The Snowball Effect: Characteristics of Outstanding Outsourcing Relationships | White Paper

The Snowball Effect: Characteristics of Outstanding Outsourcing Relationships | White Paper

How does your organization’s outsourcing strategy match with the primary success factors in the world’s most outstanding outsourcing relationships for 2001?

Balancing Trust and Accountability | Article

Balancing Trust and Accountability | Article

Trust plays a crucial role in government outsourcing. Adrian Moore of the Reason Foundation says that the less tangible things are, the more important trust is. In outsourced infrastructure projects, trust is less important. A project to construct a bridge, for example, is tangible in that you test to establish whether it was built soundly. But in a contract for such services as child adoption placement, managing a prison or welfare benefits, the outcomes are open-ended. Much of what the government wants to happen is well defined and measurable, but a lot of it is not. That type of circumstance will require trusting the vendor a great deal…

Measuring Quality, Not Quantity | Article

Measuring Quality, Not Quantity | Article

As every newlywed discovers, golden anniversaries are more likely to be in a couple’s future if they start off their marriage on the right foot. The same applies to outsourcing relationships. Paul Swinscoe, senior program manager for Raytheon Training International in London, England, says proper preparation before buyers sign an outsourcing contract stacks the odds of its success. This advice is even more compelling when assigning accountability…..

Outsourcing’s Little Dipper | Article

Outsourcing’s Little Dipper | Article

Ancient navigators found their way by following the Little Dipper. The constellation’s polestar, Polaris, always conspicuous and very near the north celestial pole, was used as a guide in traveling the seas. Outsourcing, often undertaken by buyers who have no prior experience navigating the depths of this intricate business relationship model, can end up in a shipwreck. Ted Williams, Vice President of Business Development for Compass America, reminds companies considering embarking on an outsourcing journey to make sure they are well represented by a neutral third party. Outsourcers write a lot more contracts than buyers. They are better at it than you are, he says……..

Changes in Accountability for eBusiness and Internet Initiatives | Article

Changes in Accountability for eBusiness and Internet Initiatives | Article

To be held accountable means one is subject to certain obligations. In the world of outsourcing, both buyers and suppliers must take preventive measures to ensure an equitable and successful relationship. For the buyer, this means structuring an effective contract that details a broad range of ways in which the supplier will be held accountable. These include audit and benchmarking rights, user surveys and disaster recovery plans. There are termination rights and the right to sue afterward as well as service levels and their related credits or penalties. And, of course, the contract describes various legal remedies in the event of failure……