Organizations of all sizes and across all industries are constantly looking to grow. In the wake of the global financial crisis and into recovery, organic growth in many sectors slowed drastically during 2010. Consequently, this year, the time is ripe for cash-rich companies to acquire target firms at low multiples. But acquiring organizations have many [...]
Outsourcing Center asked leading outsourcing service providers about their predictions as to the biggest changes that will impact outsourcing buyers over the next five years. Their answers clearly point to a need for buyers to alter their thinking about how, when, and why they engage with providers of outsourced services. Extreme performance requires elasticity Joanne [...]
Small and midsized businesses often have the same human resources challenges that much larger companies have. They grow by acquisition and have to standardize their human resources (HR) when they get a new family member. They have to change how they approach HR when they become global enterprises. Outsourcing often provides the answer. But it [...]
Getting from A to Z (from the current state of outsourcing relationships to the future state of how relationships will need to work in order to bring about the outcomes that buyers demand) is not an easy path, and some providers will fall away during that journey. In addition, cloud computing changes the entire picture. [...]
Prudential Financial realized it had to run HR like a business when it prepared to go public. Whenever there is a business challenge, the two partners use a technique they learned from transition: select one executive from each company to craft a solution together. And Prudential helps Hewitt learn how its new products will work in the real world.
With many business mergers failing, corporations should look at why and how they acquire and merge in order to engage in transactions that generate business value.
For many utility executives, Business Process Outsourcing can be the answer to successful M&As, leading to reduced risk, locked-in ROIC, investor confidence and long-term shareholder value.
What do you do when the hospital has a fiscal crisis and can’t staunch the bleeding? Some suppliers would cut off the air supply when the money ran out. But not Eclipsys. It lowered its monthly fees until the hospital recovered, putting patient safety before profit.
The contact center is often caught in the middle during mergers & acquisitions, and many businesses lose customers as a result of poor customer care. If the contact center were involved up front, the organization could prepare for customer management challenges and even increase customer satisfaction during the merger.
Justifying the business value of IT expenditures is a fact of life for C-level executives today according to HP. Although not all value add can be calculated in dollars and cents, CIOs, CFOs, and CEOs are looking for hard data on return on assets, IT cost reductions, and performance improvements. For an increasing number of [...]
Global trade operations have increased dramatically in complexity, necessitating knowledge and technical expertise beyond the capabilities of most companies. Here’s what one of the world’s leading companies did to achieve its objectives in this mission-critical function.
The story of what happens when two organizations buy into a strategic outsourcing vision together.
After a merger, British Aerospace was using 21 different HR systems. Creating a joint venture with a service provider led to the creation of a Web-based peopleportal, a service it can also sell to other companies.
The implementation and transition phases of outsourcing are fraught with complexities and unexpected challenges. Some relationships move on to meteoric success; others hemorrhage so badly at this stage that it’s difficult to recover. Why? Find out in this second in a three-part series on outsourcing relationships.
How does asset acquisition differ from outsourcing? Attorneys at Baker & McKenzie explain the legal nuances.
BP, one of the world’s largest companies, considers it a best practice to outsource as many non-core processes as possible. But outsourcing HR was considered a crucial component of its organizational transformation. Here’s the story of how a groundbreaking deal successfully achieved objectives.
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