Today’s business world is chaotic. More companies are buying and selling divisions as they attempt to align the right set of values to plant a firm foundation in the market, and then bulldoze their competitors.
There are two problems that pop up consistently in people who have problems with their vendors. Number one is as they are going into the contract, the customer underestimates future work they will require the vendor to do for them. Number two is a failure up front to say what work is in scope and what work is additional. My experience has been that those are the two most common reasons for relationships that so south pretty quickly.
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