Although the concept of application optimization is not new, the way companies approach optimization is shifting. In the past, optimization, if addressed at all, was regarded as a one-time consulting service, handled by an unrelated, third-party vendor. Today, successful companies are taking a more holistic approach — working with a service provider who can deliver […]
Study: U.S. Companies Prefer “Farshore” to Nearshore Outsourcing, Send Higher Value Work Abroad | Article
For all the talk of the new allure of nearshore or even stateside outsourcing, most U.S. companies today still prefer to base their service operations half a world away, according to researchers at the Center for International Business Education and Research (CIBER) and the International Offshoring Research Network’s (ORN) Project at Duke University’s Fuqua School […]
3i Infotech is a global Information technology company with a broad range of solutions. In 1999 we started off with just two offerings: application development & maintenance and IT infrastructure services. In addition, there was a team handling the back-office transaction processing work for the ICICI Bank, a NYSE-listed organization. We have expanded our portfolio […]
Jim Chiang, CEO of NeoContext, an Agile consultancy, says, “One of the biggest hurdles in outsourcing is getting over the collaboration hump. It’s too easy to put together a project plan and send it over the fence for implementation. We all know this is a preferred strategy, but it doesn’t work.” So how do applications […]
With industry experts predicting such a high degree of change in outsourcing over the next five years, Outsourcing Center asked Peter Bendor-Samuel, an industry pioneer and thought leader, for insights and predictions as to exactly where the industry is headed and what’s driving that movement. Bendor-Samuel, CEO and Founder of Everest Group, an advisory firm […]
Syntel, Inc. is a NASDAQ-listed, global provider of IT services and KPO solutions, aiming to enhance clients’ business efficiency and reduce operational costs. Our portfolio of solutions includes a wide range of technology solutions and services, with an elite clientele of Global 2000 organizations in the BANKING & FINANCIAL SERVICES, HEALTHCARE & LIFE SCIENCES, INSURANCE, MANUFACTURING, and RETAIL, LOGISTICS, TRAVEL & TELECOM INDUSTRIES. History […]
In studying outsourcing relationships through Outsourcing Center’s annual Outsourcing Excellence Awards program since 1996, Outsourcing Center has aggregated and analyzed the lessons learned – mistakes and successes – by hundreds of buyers of outsourcing services. These 100 lessons learned focus on issues related to each phase in the outsourcing life cycle – provider selection, contract […]
Neusoft is the largest IT solutions and services provider in China and your premier BPO partner in China. To date, Neusoft has set up six software bases, eight regional headquarters, and a comprehensive marketing and service network in over 40 cities across China. In the global marketplace, we have also incorporated subsidiaries in the United […]
Setting up the Engagement Properly and Constantly Rotating Freeborders Personnel, Help Travel Company Compete | Article
When you are outsourcing a huge application development and maintenance (ADM) project to another geography, how do you create teamwork and maintain momentum? Interval International and Freeborders believe there are two factors: constantly rotating the key offshore people onshore and taking the time to prepare in advance. In 2008 Interval International, a vacation exchange company […]
Talecris was a spin-out. The new company had a drop-dead date to separate its IT systems from its parent. This was a complex challenge with much risk. Three weeks after the cut-off date, Talecris faced a business challenge that easily could have put it out of business. Together the partners weathered the storm.
Application Development Outsourcing Provides Transformation for Motorcycle Assembler in Latin America | Article
Auteco Kawaski, a larger motorcycle assembler in Latin American, was unable to track the service and warranty records on individual bikes by either its 300 dealers or 350 service shops. A Colombian supplier, PSL, created the application to do just that.
Royal Bank of Canada had more ADM projects than people to meet the expanding list, requiring it to somehow augment its ADM resources. Offshoring was the answer. However, a few areas of the bank had dabbled in offshoring with mixed results. No one shared learnings across the enterprise or coordinated governance or infrastructure. This relationship with iGATE did both and helped the bank grow.
BPOMS, a service provider for mid-market companies, offers tier-one services with a willingness to customize the solution and provide on-demand pricing options.
Cost is only one reason to outsource to Vietnam. Other advantages are a low attrition rate, a cultural penchant for perfection, and a strong work ethic. That’s why Verint continues to increase its work with CSC Vietnam.
In a true outsourcing partnership, each player contributes to the well-being of the relationship. But sometimes the buyer goes the extra mile to take care of the supplier. Read how Ping Identity worked with Luxoft’s engineers to create the best possible outcomes.