Tag: airlines

RPO Provider helps Delta Airlines Navigate Stormy Skies to a Safe Landing | Article

RPO Provider helps Delta Airlines Navigate Stormy Skies to a Safe Landing | Article

Even though Delta outsourced its HR, it kept recruiting in house. But when it merged with Northwest, it turned to PeopleScout, an RPO, to recruit hard-to-find talent like flight attendants with foreign languages skills and good customer service people.

Outsourcing Facilitates Airline’s Cash Flow for Staying Competitive | Article

Outsourcing Facilitates Airline’s Cash Flow for Staying Competitive | Article

Investing in innovation is critical to business success, especially in highly competitive industries such as the airline industry, which was hit hard with cost constraints after the September 11, 2001 terrorist attacks. Yet, British Midland Airways has been innovating and achieved many firsts in service quality. Outsourcing the highly specialized area of revenue accounting had a major impact on cash flow.

Engine Performance Monitoring Drives Down Costs and Improves Customer Service For Southwest Airlines | Article

Engine Performance Monitoring Drives Down Costs and Improves Customer Service For Southwest Airlines | Article

Premium customer service is goal one for Southwest Airlines. Top-flight fleet maintenance makes high-flying customer service would simply possible. Southwest outsources the maintenance of its 450 planes. Its lower maintenance costs help it compete on price.

Outsourcing Helps Start-up Regional Airline ExpressJet Take Off and Fly High | Article

Outsourcing Helps Start-up Regional Airline ExpressJet Take Off and Fly High | Article

How does a start-up airline offer classy customer service and save well over a million dollars in up-front capital? Easy–outsource the function. Alpine Access, a provider of home-based employee CRM agents, recruited, screened, and hired ExpressJet’s agents in a matter of weeks.

Outsourcing Helps Legacy Air Carriers Fly Back to Profitability | Article

Outsourcing Helps Legacy Air Carriers Fly Back to Profitability | Article

Outsourcing has been one of the most important factors in the industry turnaround, providing an opportunity to remove large amounts of fixed cost while drawing on the expertise of the outsourcer to update the airline’s technology base. Read why airlines are outsourcing important business processes.

Outsourcing Helps Continental Airlines Upgrade IT for Remote Workers | Article

Outsourcing Helps Continental Airlines Upgrade IT for Remote Workers | Article

Continental Airlines has 1,500 remote workers. Outsourcing its remote telecom access saves at least $75,000 a month in connectivity costs. And the supplier offers better security.

How Outsourcing IT Helped a Swedish Airline Concentrate on Its Customer Service | Article

How Outsourcing IT Helped a Swedish Airline Concentrate on Its Customer Service | Article

Malmö Aviation, the second largest airline in Sweden, has a laser focus on customer service, which is run by its IT infrastructure. Outsourcing IT to Unisys allows the airline to serve its travelers instead of worrying about its servers. Now its growth pattern looks like a plane taking off.

Aviation Outsourcing | Article

Aviation Outsourcing | Article

Flexibility is an important piece of aviation outsourcing. Attorney R. Allen Naude of Baker & McKenzie shares do’s and don’ts for airlines.