Tag: Alsbridge

Press Release: Alsbridge Spins Off Outsourcing Center LLC

Press Release: Alsbridge Spins Off Outsourcing Center LLC

FOR IMMEDIATE RELEASE DALLAS, TX, May 5, 2014 – Alsbridge, the leading benchmarking, sourcing and transformation advisory firm, will transfer ownership of Outsourcing Center LLC to Alsbridge’s founder Ben Trowbridge. “Under our new strategy and 5-year plan, it makes sense to spin-off the Outsourcing Center media business to operate independently from Alsbridge,” says Derek Toone, […]

Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing

Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing

Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events are making this beneficial for both outsourcing buyers and providers. “Every provider wants a US presence,” observes Denis Winkler, Director at Alsbridge. “And if they already have a presence, it’s growing.” Some of the factors creating this new geographical attitude […]

The One Big Mistake Companies Make When Selecting Cloud Providers

The One Big Mistake Companies Make When Selecting Cloud Providers

Here’s the scenario: you’re reviewing cloud providers—asking all of the tough questions, complete with exhaustive discussions on security, agility and price. You sign on the dotted line, deploy and feel pretty good about your choices. A few months later, reality strikes. You forgot to ask about the one vital thing that could transform your cloud […]

Parsons Insources its Primary Carrier Relationships and Redefines its Global Carrier Strategy with Alsbridge’s Help | Article

Parsons Insources its Primary Carrier Relationships and Redefines its Global Carrier Strategy with Alsbridge’s Help | Article

2013 Outsourcing Excellence Awards Winner BEST NETWORK SERVICES: Parsons and Alsbridge Network Services “Out of the gate, the savings knocked it out of the park.”                                   Linda Ashworth, Telecom Manager, Parsons Definition: The service provider worked with the client’s voice, mobile and data providers to benchmark and negotiate new independent telecommunications’ contracts after several years […]

Remixing Your Retro IT Structure for Today’s World | Article

Remixing Your Retro IT Structure for Today’s World | Article

Cloud, virtualization, automation and mobility have fundamentally impacted the way businesses operate; yet many IT departments maintain the same roles and organizational structures that they’ve had for the past 15 years. And, for a lot of companies, that’s making IT more of a roadblock than an enabler. “I think one of the biggest challenges IT […]

Outcome-based Pricing: A Growing BPO Trend | Article

Outcome-based Pricing: A Growing BPO Trend | Article

Outsourcing the back office has been around for decades. But today there is a new way service providers are actually charging for these BPO services. It’s called outcome-based pricing. “Outcome-based pricing is a growing trend,” observes Dennis Winkler, head of the BPO practice for Alsbridge. He predicts in the near future most mortgage loan originations […]

The Pros and Cons of Single and Multiple IT Providers: Competitive Tension versus Accountability | Article

The Pros and Cons of Single and Multiple IT Providers: Competitive Tension versus Accountability | Article

When considering sourcing alternatives for IT services, buyers must make a fundamental decision on structure. Do you want a single provider or multiple providers? Both have their pros and cons. Neither of the approaches is wrong. But each presents unique challenges, both in operations and in provider management. When IT outsourcing initially evolved, very few […]

Going Where No Company Had Ever Gone Before: The World’s Largest Procurement BPO Engagement Realizes Its Vision | Article

Going Where No Company Had Ever Gone Before: The World’s Largest Procurement BPO Engagement Realizes Its Vision | Article

16th Annual Outsourcing Excellence Awards—Best Financial Services: Deutsche Bank and Accenture “Working as one cohesive team, we over-delivered on our business case and we’re still on an upward trajectory. Eight years after initiating the largest procurement BPO engagement in the world, we’re here, we’re successful and it’s working.” Ken Litton, Managing Director, Chief Procurement Officer, Deutsche […]

Catapult Technology Understands the Mission to Provide Secure IT for the Department of Defense | Article

Catapult Technology Understands the Mission to Provide Secure IT for the Department of Defense | Article

16th Annual Outsourcing Excellence Awards – Best Partnership: US Army Information Technology Agency and Catapult Technology “We trust the Catapult team to pursue a solution without government intervention. They don’t have to wait to hear from us because we know they fix problems fast and provide backup documentation as a matter of course.” Gregg Meserve, […]

The Changing Healthcare Industry Is Changing IT | Article

The Changing Healthcare Industry Is Changing IT | Article

16th Annual Outsourcing Excellence Awards – Best Healthcare: Springhill Medical Center and Allscripts Outsourcing “Before Allscripts, IT was one of my biggest managerial headaches. Now it’s a huge feather in my cap.” Jeff St. Clair, president, Springhill Medical Center Definition: The buyer and service provider worked together to help the hospital and/or pharmaceutical company provide […]

Transforming the Way IT Does Business by Creating a Leaner Finance Function | Article

Transforming the Way IT Does Business by Creating a Leaner Finance Function | Article

16th Annual Outsourcing Excellence Awards — Best F&A/Procurement: AstraZeneca and Genpact “We felt we got a win-win when we penned the final contract.” Tony Glynn, senior director of transformation, AstraZeneca   Definition: The service provider worked with the client to improve its F&A and/or procurement process, which then positively impacted the client’s bottom line. Many […]

All Glitz and Glitter Texas Style for 16th Annual Outsourcing Excellence Awards | Article

All Glitz and Glitter Texas Style for 16th Annual Outsourcing Excellence Awards | Article

GAYLORD TEXAN HOTEL, Irving Texas   Friday May 25th DEVELOPING STORY For sure Texas is a BIG state, and last night’s Outsourcing Excellence Awards was a pretty big deal too. 12 categories of winners were applauded by industry leaders from around the world.  Several event participants had arrived from Scotland, India and beyond.  “We wanted […]

Changes in the Indian Provider Landscape | Article

Changes in the Indian Provider Landscape | Article

If one theme runs through the current presidential campaign in the U.S., it’s that the country needs fixing. That is the opposite of the mood of Indian business leaders at February’s meeting of the National Association of Software and Services Companies (NASSCOM), according to Alsbridge CEO Ben Trowbridge. “There’s a great current of optimism in […]

The Great ITO Shakeout: How Cloud, Competition and a Maturing Market are Transforming ITO | Article

The Great ITO Shakeout: How Cloud, Competition and a Maturing Market are Transforming ITO | Article

In the world of IT, Cloud has been the media darling, taking center stage in every conversation and publication. While it’s true that Cloud is a major trend in and of itself, its adoption has caused a domino effect in the industry as a whole. The advent of utility-based pricing, in combination with a more […]

The Nine Shock Waves That Will Hit BPO in the Next 24 Months | Article

The Nine Shock Waves That Will Hit BPO in the Next 24 Months | Article

The big headline in BPO:  The continuing global economic changes are causing a paradigm shift in the way organizations are doing business, according to Dinanath Kholkar, Head, BFS & INS, BPO Services, Tata Consultancy Services (TCS). “Higher returns on investments, faster turnaround times and the need to reach out to emerging markets are the need […]

Indian Providers and the Elusive Productivity Issue | Article

Indian Providers and the Elusive Productivity Issue | Article

Indian BPOs got their start competing on price. Now there are geographies that offer even lower prices. At the same time, buyers’ shopping criteria includes more than just price. How are BPOs adopting to the new pressures? Here are four major world trends affecting Indian BPOs and their productivity goals. 1.  The changing marketplace “The […]