Service was so poor with Aon’s first outsourcing supplier that it was losing customers. Then it switched to Alfinanz, which had both IT and industry experience. Now Aon is so successful it is challenging its biggest competitors and winning most tenders!
Diana Robinson led AT&T’s HR outsourcing effort. Then she joined Aon, the provider of the services she used to buy. She tells what it’s like wearing both hats.
Most companies that have outsourced in the past like what they’re getting and are coming back for more. The most telling statistic to support this is the fact that 90 percent of the current outsourcing projects that are being planned are from companies that are currently outsourcing.