The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry.
This paper is intended to outline a suite of project office processes that are designed to reverse the project failure trend. Project Management is a discipline. It takes more than good project managers to have successful projects. It takes management commitment and support. It takes project participants that can accept new methodologies that they did [...]
Global software teams have become commonplace in the 1990s as leading software development companies search for ways to cut costs, increase production and produce a better product, says Erran Carmel, associate professor of global information technologies at American University. Included in this push are software companies that are globally outsourcing as well.
Although information technology did not occupy the place it deserved in party platforms during Australia’s September 1998 election, IT was brought to the public forefront by industry bodies. Australia is currently at a critical juncture of its multi-billion-dollar outsourcing industry, and the general concensus is that reform is needed.
When a long-haul truck pulls in for a fuel fill-up, it typically costs about $150. More than 15,000 fleet operators turn to Comdata to provide credit cards for truck drivers to use as they ply the nation’s highways. Comdata verifies and pays the bills, and forwards an invoice with a small mark up to its clients. With trucks continually on the road, the Comdata network that handles these transactions must be absolutely reliable, accurate, secure, and always available.
The Emergence of the Network. Outsourcing of the network management function is not yet as widespread as Information Technology (IT) outsourcing. However, that situation is changing as networks assume more and more importance in networks.
The outsourcing industry is heading into a ‘somewhat turbulent’ year, driven by the center stage positioning of Y2K issues, realizations that will arise from that work, and an unpredictable economy. That is the opinion of Doug Mellinger, CEO, PRT Group.
As the outsourcing industry heads into the final year of the century, growth will be driven by a blending of the traditional and newer segments of the industry, according to Donna Crane, vice president, marketing, Systems and Computer Technology Corp. (SCT).
Although the things your mother never told you about outsourcing may be numerous, they generally fall into two main categories, the procurement process and relationship management.
The world is a different place now, creating a business environment driven by real time operations and an increased sensitivity to activities in the global marketplace. Companies are reaching beyond their former geographic limitations to explore new challenges and opportunities.
When Don Borgschulte, managing director of information technology and services, New Century Energies, arrived on the job in November 1996, his mission was clear. He had been hired to ‘fix’ his company’s badly faltering outsourcing relationship with IBM Global Services.
The information technology (IT) outsourcing industry was launched by an explosion of rapidly changing technology and companies’ needs to access benefits of that technology at the lowest possible costs. The bottom line was cost containment. Today, that line is a bit blurred. Although cost containment continues to be a major issue, many companies have other goals as their primary reasons to outsource.
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