As the rupee hits new lows against the U.S. dollar this year, the issue of how foreign exchange rates impact offshore outsourcing arrangements has again come to the fore. But how swings in currency valuations affect outsourcing parties remains a complex question. A weak rupee, for example, theoretically boosts the top line of Indian service [...]
At the most basic level, the challenge with change management is that everyone knows it’s important, even that it’s make or break to the success of outsourcing engagements, but very few actually know what it is or how to do it. Even the most outsourcing-sophisticated organizations fall short in their change management activities. Sourcing change [...]
A new study by Monitor Group and the Rockefeller Foundation examines BPO that delivers a “double bottom line”—a strong business case and social impact. There’s little doubt that offshoring business process work can deliver cost savings for outsourcing customers and profits for business process outsourcing (BPO) providers. But can the BPO industry actually improve the [...]
Applications have personalities? Yes, they do, according to HP Distinguished Technologist, E.G. Nadhan. Nadhan is the Lead Technologist for Global Strategic Capabilities within HP and the Chief Architect for HP’s Applications Process and Tools Framework. Nadhan explains that as HP helps its customers manage their applications, it is important to help the IT executives categorize [...]
Wipro Voice: A Discussion with Deepak Jain, Senior Vice President and Head of TIS “You can see computers everywhere but in the productivity statistics.” — Robert Solow, Economist The CEO wants to know how to transform IT from a cost center to a game changer. The CIO wants to run IT like a business. The [...]
It is the era of the 24/7 employee – but no one seems to be complaining. Cloud computing, collaboration convergence and the need for access-on-the-go have driven a surge in mobility technologies. Instead of wanting to “get away from it all,” people want to take it all with them – accessible through the lightweight devices [...]
The cloud computing business model is one based on conformity. In exchange for that largely standard approach to technical delivery and service levels, customers can gain access to cost-effective solutions for everything from desktop support to infrastructure to business applications with minimal capital investment or ongoing management. “The vast majority of providers will leverage a [...]
Wipro Voice: A Discussion with KD Singh, Global Head of the ISV business “My own theory is that we are in the middle of a dramatic and broad technological and economic shift in which software companies are poised to take over large swathes of the economy. More and more major businesses and industries are being [...]
Fifteen years ago outsourcing buyers wanted to pool their contingent labor needs so they could clearly see their spend, recalls Lisa Fitzgerald, senior director within the contingent workforce practice of Kelly OCG. “We put them on standard rate cards and cut their expenses 20 percent on average the first year,” she recalls. “Moving to a [...]
If you are an outsourcing customer, an outsourcing agreement is like a three-legged stool. Its value depends on what you agree to buy, what you agree to pay and the terms of the contract. Although the agreement and the other contract terms are often extensive, outsourcing customers often underestimate, or even overlook, the value in [...]
One of the hottest areas of the workforce today is contingent labor. But staffing firms that helped place them got their start more than 70 years ago during World War II. For example, Yoh, a managed services provider (MSP), supplied engineers and drafters to help the war effort, recalls Matt Rivera, director of customer solutions. [...]
During the heat of the August monsoon, I traveled to New Delhi to speak at the NASSCOM BPO Strategy Summit. The sights, smells and intensity of India never cease to amaze and delight me. I speak at conferences all over the world including world-class events hosted by Sourcing Interests Group (SIG) and IAOP. All three [...]
Wipro Voice: A Discussion with K R Sanjiv, Senior Vice President for Analytics and Information Management Enterprises, physicians, stock traders, oil rig operators — everyone these days is awash in data. How do you make sense of all the information? How do you use it to make better business decisions and ultimately more money? Wipro [...]
It’s not easy being an independent insurance agent these days. Margins are down, the market is soft and direct sellers are promoting a virtual, ‘click-and-pick’ approach to an industry traditionally built on personal relationships and trust. To increase profitability, these agencies have to run lean, automating as many processes as possible. However, even with the [...]
A recent all-encompassing business process outsourcing contract with a whopping 13-year term is another sign of the booming BPO market in Brazil, which has been growing at an annual average rate of 6.5 percent over the last four years, according to The Brazilian Association of Information Technology and Communication Companies (BRASSCOM). Today, many Brazilian IT [...]
Wipro Voice: Manish Dugar, Senior Vice President, BPO Historically companies outsourced business processes to save money or gain process efficiency. But as service provider offerings and buyers matured, BPO can now become a revenue enabler, according to Manish Dugar, senior vice president, BPO. In some cases, old, outdated technology and antiquated processes in the back [...]
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