It happens so slowly that you may not even notice what’s going on. A few extra steps to get around a problem here. An inefficiency or two there. A recurring help desk issue. A sluggish, outdated app. Minor inconveniences, right? “After all, we’re not a young IT enterprise anymore. So we’re a little sluggish on [...]
16th Annual Outsourcing Excellence Awards—Best Financial Services: Deutsche Bank and Accenture “Working as one cohesive team, we over-delivered on our business case and we’re still on an upward trajectory. Eight years after initiating the largest procurement BPO engagement in the world, we’re here, we’re successful and it’s working.” Ken Litton, Managing Director, Chief Procurement Officer, Deutsche [...]
16th Annual Outsourcing Excellence Awards – Best Partnership: US Army Information Technology Agency and Catapult Technology “We trust the Catapult team to pursue a solution without government intervention. They don’t have to wait to hear from us because we know they fix problems fast and provide backup documentation as a matter of course.” Gregg Meserve, [...]
“Let’s Go Shopping:” New Mobility Strategies Entice Consumers Back Into Physical Stores Why go to a store when you can purchase online? Thanks to innovative mobility strategies, consumers will soon have plenty of reasons. Instead of focusing efforts on lackluster mCommerce, retailers are now looking at mobility solutions as a means to enhance their customers’ [...]
16th Annual Outsourcing Excellence Awards – Best Healthcare: Springhill Medical Center and Allscripts Outsourcing “Before Allscripts, IT was one of my biggest managerial headaches. Now it’s a huge feather in my cap.” Jeff St. Clair, president, Springhill Medical Center Definition: The buyer and service provider worked together to help the hospital and/or pharmaceutical company provide [...]
16th Annual Outsourcing Excellence Awards — Best F&A/Procurement: AstraZeneca and Genpact “We felt we got a win-win when we penned the final contract.” Tony Glynn, senior director of transformation, AstraZeneca Definition: The service provider worked with the client to improve its F&A and/or procurement process, which then positively impacted the client’s bottom line. Many [...]
Hacktivism is one of the single-biggest threats to cloud adoption. Verizon’s latest Annual Data Breach Investigations looked at 855 data breaches in 2011 and reported that 3 percent of the breaches could be attributed to hacktivists[1]. The number may appear insignificant and may not elicit stress from CIOs. However, the fact that 56 percent of [...]
Here’s a conundrum: How can the U.S. have a chronically high unemployment rate (8.2 percent with over 12 million unemployed, according to the Bureau of Labor Statistics on June 1) while 10 million manufacturing jobs go unfilled? Yes, 10 million, according to a report released April 24 by the World Economic Forum and Deloitte Touche [...]
16th Annual Outsourcing Excellence Awards – Most Flexible: Telstra and Talent2 “Talk about flexibility. This engagement was all about constant change. Talent2 will do almost anything!” Josephine Thompson, head of resourcing for Telstra Definition: Both parties demonstrated the ability to be flexible, especially when facing challenges. They made decisions that reflected what’s best for the [...]
What if the New York Times replaced Pulitzer Prize winner Gretchen Morgenson, cited for her “trenchant and incisive Wall Street coverage”, with a writer in India to save four-fifths of her salary? Absurd, you say? Absurd or not, doing so seems to be a developing trend in American newspapers. Though it’s unlikely a writer of [...]
Today, blended rates have become a popular way to hire outsourced talent in the applications development arena. However, two senior consultants at ProBenchmark warn this may not be the best way to find the appropriate labor at the correct price. “Buyers are not able to see the real cost competitiveness of the mix of skills [...]
Many of the 92 team members of Hanson Mold operate machining centers, so they are either standing in place or seated all day. Ditto for the 140 employees of Horizon Software, who are glued to their computer screens the majority of the work day. Both companies provide healthcare benefits. They are committed to helping their employees become [...]
Deciding to outsource can be a tough decision for many companies. PUMA, the sport lifestyle company, had strong evidence it was time to stop doing things in house: A customer told the billing department he hated PUMA’s invoices. “The customer sent us a letter telling us whoever designed our invoices should be fired. We realized [...]
We’ve all experienced it. The home that was once just perfect suddenly becomes uncomfortable. It’s too cramped for our expanding family; it’s too big for our emptying nest – one way or another, it just doesn’t “fit” with the way we’re living our lives now. We don’t want to change everything, so we opt for [...]
Wipro Point of View – Companies have long benefited from the scalability and cost savings they receive from business process outsourcing that offloads non-core tasks to a qualified service provider with proven capabilities. Until now, most enterprises outsourced work horizontally by specific function. A call center was a call center. Data entry was data entry. [...]
If one theme runs through the current presidential campaign in the U.S., it’s that the country needs fixing. That is the opposite of the mood of Indian business leaders at February’s meeting of the National Association of Software and Services Companies (NASSCOM), according to Alsbridge CEO Ben Trowbridge. “There’s a great current of optimism in [...]
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