In the highly competitive travel and tourism industry, innovation and time to market with products and services are crucial to success. Small companies can compete with larger enterprises by outsourcing because it enables them to move beyond the constraints of their in-house resources.
Call centers can impact a travel agency’s market share because of the large number of customer interactions. Yet a March study of North American consumers sounded an alarm for call centers that don’t have the requisite technology to ensure satisfactory customer experiences. Here’s how two travel-related businesses solved that technology problem.
With competition intensifying, outsourced travel management providers are analyzing spend and integrating their tools with their buyers’ back end systems to stand out from the pack, which now includes traditional procurement service providers.
Almost every industry has to deal with the issue of legacy software. Do you keep it or replace it? With many of the legacy programmers retiring, a travel IT company looked offshore to fill the gaps.
Danka has an HR solution others may want to copy: It outsourced its entire HR function to Gevity. Here’s how it works.
The firm wanted to know how senior IT executives dealt with the security risks involved in outsourcing. The result is a new report, Outsourcing Security: Concerns Growing. Suppliers, here’s what matters to IT buyers.
Government outsourcing deals in the US have taken on significant new characteristics. Here are the big changes that put government deals on a par with commercial deals.
Outsourcing your IT doesn’t relieve you of security obligations. Try telling the CEO that it’s alright that you lost customer information because we have an IT outsourcing contract. Just don’t tell him about the supplier’s limitation of liability provision. Attorney Bruce Leshine shares legal ideas to protect your data in an outsourced environment.
Collecting certificates of insurance and managing insurance compliance is crucial in minimizing the financial risks from accidents occurring on your property. Here are the many reasons why companies like Coca-Cola Bottling Co. are turning to outsourced solutions for this process.
Wake County, North Carolina wanted to get a more accurate sense of its homeless and help them better. The county government and 16 non-profit and faith-based organizations worked with Softscape to develop and host a management information system. It’s been so successful New York City and Chicago adopted it, too.
Many parents in El Paso County, Colorado, don’t want to pay child support; the county has the second largest case load in the state. Outsourcing enforcement improved collections when the supplier offered performance awards to its staffers. And the kids won, too.
Today companies are joining buying consortia to purchase non-core supplies and processes that don’t give them a competitive edge. Read how this hybrid outsourcing solution allows members to both save significant sums and share knowledge.
Unfortunately for the city of Falls Church, Virginia, major IT employers like AOL are in its backyard, making high tech hiring brutal. Half the IT department was vacant before outsourcing solved the problem.
When its electronic data interchange administrator left, a manufacturer chose to outsource this function rather than replace him. Here’s why the company discovered the ROI of outsourcing was big.
Since 2004, almost all third-party outsourcing contracts included an offshore component. Today buyers want to know how to maximize the rewards and minimize the risks. Paul Nowacki and Sonal Singla address those questions.
Market trends suggest the philosophy on information technology outsourcing spending decisions is changing within the financial institutions sector. Here’s why.
Outsourcing Buzz Blog Outsourcing Alert