What happens in an outsourcing relationship when the two partners are willing to go beyond each of their comfort zones to solve an intractable problem? Answer: a win-win for both partners as well as the relationship itself. This is the story of how Rio Tinto, a leading international mining group, and Infosys BPO, its outsourcing [...]
3i Infotech is a global Information technology company with a broad range of solutions. In 1999 we started off with just two offerings: application development & maintenance and IT infrastructure services. In addition, there was a team handling the back-office transaction processing work for the ICICI Bank, a NYSE-listed organization. We have expanded our portfolio [...]
Sonata Software is a leading provider of IT consulting and software services globally. Combining unparalleled experience, domain expertise, best practices, and comprehensive capabilities across various industries and business functions, Sonata collaborates with customers to help them effectively address their operational challenges and grow their businesses stronger. Headquartered in Bangalore, India, and with a customer base [...]
Which industries will experience a surge in outsourcing in the next few years, and what risks will buyers of those services face? Are there business processes or functions that will begin turning to outsourcing in the next two to five years? What value opportunities and risks will they bring? In what geographic regions will companies [...]
Xchanging is one of the largest and fastest growing business processors. With a wide range of multinational customers in 42 countries and employing over 8,000 people, we are a truly global company. Our aim is simply to provide business processing services better, cheaper and faster. Xchanging provides procurement, accounting, human resources and technology services across [...]
Neusoft is the largest IT solutions and services provider in China and your premier BPO partner in China. To date, Neusoft has set up six software bases, eight regional headquarters, and a comprehensive marketing and service network in over 40 cities across China. In the global marketplace, we have also incorporated subsidiaries in the United [...]
T-Systems is a worldwide operating information and communication technology (ICT) provider. It forms the B2B arm of Deutsche Telekom AG, and its central office is located in Frankfurt, Germany. Since December 2007, Reinhard Clemens is the CEO. T-Systems is managing over 1.1 million desktops and supports more than 1.5 million SAP users wordwide. We are [...]
Offshore activities are nothing new for Europe. But what’s new is nearshoring is now starting to be internal to the EU, especially in Eastern Europe. Read why this is happening, what kinds of work are best for this region, and which suppliers are currently dominating the landscape.
A Scottish surgeon had a vision of being able to improve the health of people in Hong Kong by supplying them with cows’ milk kept free from contamination. To that end, in 1886, he and five Hong Kong businessmen incorporated Dairy Farm and imported a herd of dairy cattle in order to lower the price of milk, thereby increasing profits for company shareholders..
International outsourcing embraces several common factors: the creation of value, the introduction of concepts, the portability of technology. Then there are the uncommon: language and culture. We’ve heard it over and over again. The supplier community’s biggest concern is getting and retaining qualified people, said Steven Leakey, EDS’ former director of marketing and business development for Asia/Pacific. But it’s an even bigger and more complex concern for the international outsourcing marketplace.
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