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Wireless scares people, says Adam Braunstein, senior research analyst with the Robert Frances Group. The concept that you can get anything anywhere is easy to understand and sounds great, and what company wouldn’t want to give those capabilities to its staff and customers where appropriate? The problem is that the application is extremely difficult. There are several warring technologies out there, Braunstein explains, and the wireless carriers are having huge difficulties. Financial institutions and the healthcare industry are the early adopters of wireless technology. It’s also an ideal solution for a mobile sales force, traveling executives, field technicians, logistics and other processes. The media has touted the enormous benefits for companies to adopt this technology as an extension of access to the Internet while, at the same time, making a lot of noise about the immaturity of the technology and its failures in addressing business applications and user needs.
March 1, 2001 |
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Our mission at the Outsourcing Center is to promote outsourcing to be the first choice in strategic tools to use in achieving business objectives. One of the best ways to do that is to present to you illustrations of excellence in outsourcing, thus showing the value and benefits that can be accomplished. Of the many fine relationships we encounter, the best become recipients of our annual Editor’s Choice Awards. In this very popular annual awards issue of the Outsourcing Journal, we relate their stories so that you may duplicate their successes.
March 1, 2001 |
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Service level agreements (SLA) are crucial to ASP buyers. SLAs create structure for the relationship and help both parties measure performance. But how do you write an SLA? How do you monitor them? Who is responsible for managing the SLAs?
February 1, 2001 |
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When the Great Depression of the 1930′s rocked the U.S. economy, many banks failed. To prevent that horrific event from happening again, the U.S. Congress passed an act which insured bank deposits up to $100,000. ASP buyers, however, have no such insurance. If their ASP goes under, they have to shoulder the financial burden as well as try to find another outsourcing provider with more staying power. Here are 6 Ways to Protect yourself.
February 1, 2001 |
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The emergence of the pure play BPO provider was one of the biggest developments in the BPO world during 2000, observes Mark Hodges. Hodges, a vice president of corporate development for Exult, a human resources (HR) BPO provider based in Irvine, California, defines pure play providers as companies that were founded to do nothing but BPO. Their tunnel vision focus on outsourced processes distinguishes them from other outsourcing providers like EDS and CSC, old school providers who do everything including BPO, explains Hodges. Pure play BPO providers include LeapSource in Phoenix, Arizona, and SourceNet in Houston, Texas. Exult, which uses Web-based technology to take over the entire HR process, is another. We are the human resources department for global 500 companies, says Hodges.
January 1, 2001 |
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Multimillion dollar deals were the hallmark of 2000. These were multisite contracts that spanned continents and had a varied scope involving more than one process, according to Rebecca Scholl, an analyst with Gartner Dataquest in Mountain View, California. And she believes that trend will continue in 2001. A good example of the mega deal is the $125 million contract Nortel Networks signed with PricewaterhouseCoopers (PwC). This global company hired PwC to outsource its human resources (HR), finance and accounting, and administrative services at numerous Nortel sites. The biggest deal was the $1 billion 10-year contract the Bank of America signed with Exult to outsource HR and finance and accounting. This contract is only for the U.S., but it could expand to other regions, Scholl says.
January 1, 2001 |
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One of the easiest ways to grow overnight is to acquire another company. One of the challenges of any merger is to merge each partner’s software. More often than not, each player has a different legacy system. Amalgamating the two can be a convoluted mess, reports Marc Pramuk, senior industry analyst for e-HR for International Data Corporation (IDC) in Framingham, Massachusetts. One of the most efficient ways to tackle this problem is to outsource most or all of the merged company’s HR functions. Outsourcing the entire HR process gives companies a clean slate, says Pramuk. Outsourcing everything in the HR field, however, is a major change for large companies, says Pramuk. In the past they only outsourced pieces of the HR process. Companies outsourced their payroll or they didn’t, explains the analyst.
January 1, 2001 |
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Traditionally, outsourcing has been IT oriented. Today, however, outsourcing is taking three different paths. I see outsourcing falling into three distinct categories: the traditional IT suppliers,† the application service providers (ASP), and the business process outsourcing (BPO) suppliers. Different currents are buffeting each sector. Historically, IBM, EDS and CSCformed the top tier of the IT [...]
January 1, 2001 |
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As the body count of the high flying dotcom grows, companies are getting back to basics, observes Jeff Rich, president and chief executive officer of ACS, a Dallas-based supplier. At the same time old economy companies are growing comfortable with the new economy, using the Web to improve their businesses.
January 1, 2001 |
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With the threat of Y2K glitches, many companies delayed outsourcing commitments during the final half of 1999. But companies returned to outsourcing in 2000. Megadeals lit up the landscape, says Bob Pryor, vice president of Cap Gemini Ernst & Young (CGEY) and head of its Global Operate – Americas outsourcing business in the U.S…
January 1, 2001 |
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The trend to outsource non-core business processes is ‘irreversible,’ says John Barnsley, global leader for Business Process Outsourcing for PricewaterhouseCoopers (PwC), and is steadily moving to include multiple activities. Barnsley attributes an overall increase in acceptance of BPO as an important strategic tool to the rapid transformation in technology. Constant change, accelerated by the Internet, has altered companies’ risk equations.
January 1, 2001 |
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Why would any company outsource? Properly crafted and effectively managed, outsourcing can increase flexibility, improve performance and free management to focus on core functions. But achieving that full potential requires that management give careful attention to what to outsource, why to outsource, with whom to outsource, and how to establish and nurture the relationship in [...]
January 1, 2001 |
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New vendors around every corner. Mega deals. Dead dotcoms. And even some fallout from Y2K. They littered the year 2000 battlegrounds in the outsourcing arena. Gartner Dataquest’s Bruce Caldwell, senior analyst-outsourcing, recently completed reports and forecasts from his company’s surveys of end user wants and needs in the world of IT. He says the turmoil in the IT services marketplace this past year was a factor in a dip in the IT services revenue that had been forecasted for 2000.
January 1, 2001 |
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Application service providers (ASP) arrived en masse on the outsourcing scene last year and then proceeded to solidify their place in the marketplace. That was the major happening in the outsourcing world in 2000, according to Dean Davison, vice president at Meta Group, an IT advisory and research firm in Stanford, Connecticut…
January 1, 2001 |
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From 1992 to 1994, many major corporations signed 10-year outsourcing contracts. The end of the tunnel is in sight, but now, the world is much different with the rise of the Internet. Robert Zahler, a partner with Shaw Pittman in Washington, D.C., says many of these buyers are beginning to gear up and decide what to do in this new business environment. They are wrestling with the choice of renegotiating with their current suppliers or putting the contract out for a competitive bid…
January 1, 2001 |
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Application Service Providers (ASPs) attracted more attention than anything else in outsourcing in 2000. Kirk Krappe, senior vice president of products and markets for Corio, Inc., one of the industry’s pioneers and leading ASPs, predicts even more incredible growth in this arena for 2001.(outsourcing, asp)
January 1, 2001 |
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