Tag: awards best practices white paper series
As organizations move up the value chain to achieve more dynamic outcomes and return on investment from outsourcing, the complexities and business criticality of the functions outsourced also increased. Managing through these complexities, achieving business transformation, and identifying and leveraging the “sweet spots” of value require collaboration between the service provider and client organization. An […]
Key Moments that Make or Break Outsourcing Relationships – Buyers Behaviors that Impact a Provider’s Delivery of Services | White Paper
In an outsourcing arrangement, decision makers at the buyer’s organization look to maximize the value of their outsourcing investment. They therefore look for a service provider that not only has the requisite process, industry, and technology expertise but one that also can manage to uncertainties and minimize the buyer’s risks, enhance the buyer’s agility, and […]
Both phased and big-bang approaches to the outsourcing transition phase have advantages and pitfalls. This fourth paper in Outsourcing Center’s Best Practices Series, based on studies in the Outsourcing Excellence Awards program, discusses key challenges, lessons learned, and best practices for reducing risks in the transition or migration phase.
Outsourcing Center’s 2009 Outsourcing Excellence Awards program studied the characteristics that buyers in the study used to identify/determine the success of their deals. Do they define “success” as attainment of the mutually agreed-upon objectives by the end of the contractual term? Do they define it as only achievement of actual requirements? Do they include in […]
Outsourcing Center’s 2009 Outsourcing Excellence Awards program revealed trends in how buyers are structuring and modifying service level agreements (SLAs). This paper presents lessons learned in structuring SLAs and best practices in tying penalties to SLAs. This information is examined in light of two different points in time in an outsourcing relationship: (1) when structuring […]
This paper is the first of four 2009 papers in our annual Best Practices series with insights from the Outsourcing Excellence Awards relationships. Outsourcing Center studied the findings relevant to communication problems as related by buyer organizations participating in the 2009 Outsourcing Excellence Awards program. This paper discusses the communication problems they encountered and four […]