Tag: Bank of America
Facilities Management firms save clients money as they develop new models for successful, multi-service outsourcing that apply to many industries.
Just knowing the objectives you want to achieve by outsourcing is not enough. You have to build a strong relationship. Here’s the story of innovative first steps taken to ensure the Bank had the right partner and that the parties won’t be having any tug-of-war incidents.
How to create an ‘us’ without destroying the ‘me’ in an outsourcing relationship.
How can you minimize risks when selecting a fairly new company as your supplier? Here’s what BP and Bank of America did when they outsourcing their HR to Exult.
2000 was the year of the BPO mega deals. BPO deals are getting larger and we will see more of that, says Tom White, global managing partner for BPO outsourcing at Arthur Andersen (AA), a Big 5 accounting firm based in Chicago, Illinois. These outsourcing contracts ranged from $350 million to over $1 billion. And they were long range contracts, spanning a decade. The mega deals included: General Motors (GM) with Arthur Andersen BP Amoco with Exult, PricewaterhouseCoopers and Arthur Andersen Nortel with PricewaterhouseCoopers Bank of America with Exult White says AA’s contract with GM was unique because it was the first time a vendor concluded a finance and accounting contract that brought 17 different countries together in one shared services center. Employees at AA’s shared services center in Barcelona, Spain had to centralize the languages and cultures of those countries into a seamless BPO process.
If there was one single event in the outsourcing world that characterized the year 2000, it was the megadeals that were consummated in the business process outsourcing (BPO) space. Last year BPO vendors inked six landmark deals. They are: Arthur Andersen with General Motors Cap Gemini Ernst & Young with Ontario Power Generation Exult with Bank of America PricewaterhouseCoopers and Exult with BP Amoco PricewaterhouseCoopers with Nortel Networks Spherion with American Association of Retired People…