Tag: banks

BPO as a Revenue Enabler | Video

BPO as a Revenue Enabler | Video

Manish Dugar, Sr VP Wipro BPO, shares his views on how Wipro is helping its customers do business better by leveraging BPO as a revenue enabler.

Biggest Challenges in Maintaining Superior Service Levels in Outsourcing Relationships | Article

Biggest Challenges in Maintaining Superior Service Levels in Outsourcing Relationships | Article

Outsourcing rookies, of course, face many challenges in achieving their desired return on investment because their deals often lack one or more elements that are foundational to success. And all outsourcing relationships encounter challenges that arise in unanticipated situations. But what about experienced buyers and relationships that are more mature? What issues arise in their […]

WNS Global Services – We Extend Your Enterprise | Service Provider

WNS Global Services – We Extend Your Enterprise | Service Provider

WNS is a leading global Business Process Outsourcing (BPO) company. Founded as British Airways’ captive back-office in 1996, WNS has today risen to a leadership position with more than 200 global clients, serviced by over 21,000 professionals across 23 global delivery centers worldwide, including Costa Rica, India, the Philippines, Romania, Sri Lanka and United Kingdom. […]

Hot Spots for Growth in Outsourcing | Article

Hot Spots for Growth in Outsourcing | Article

Which industries will experience a surge in outsourcing in the next few years, and what risks will buyers of those services face? Are there business processes or functions that will begin turning to outsourcing in the next two to five years? What value opportunities and risks will they bring? In what geographic regions will companies […]

Syntel – Small Enough to Listen, Big Enough to Deliver<sup>TM</sup> | Service Provider

Syntel – Small Enough to Listen, Big Enough to DeliverTM | Service Provider

Syntel, Inc. is a NASDAQ-listed, global provider of IT services and KPO solutions, aiming to enhance clients’ business efficiency and reduce operational costs. Our portfolio of solutions includes a wide range of technology solutions and services, with an elite clientele of Global 2000 organizations in the BANKING & FINANCIAL SERVICES, HEALTHCARE & LIFE SCIENCES, INSURANCE, MANUFACTURING, and RETAIL, LOGISTICS, TRAVEL & TELECOM INDUSTRIES. History […]

Changes in the Financial Services Sector Create New Demands for IT Testing; Service Providers Invest in Solutions to Meet the Need | Article

Changes in the Financial Services Sector Create New Demands for IT Testing; Service Providers Invest in Solutions to Meet the Need | Article

WIPRO TREND WATCHER: A Conversation with Velayudham Vasudevan, General Manager, Business Solutions Group of Testing Enabled Services, BFSI Competition for banking, financial services, and insurance customers has become keen in this economy. So companies in the Banking, Financial Institutions and Insurance (BFSI) space are eager to launch their newest products or applications (e.g. banking from […]

DATAMARK: Committed to Serve, Determined to Solve, Driven to Improve | Service Provider

DATAMARK: Committed to Serve, Determined to Solve, Driven to Improve | Service Provider

DATAMARK, Inc. is a BPO/BPR firm that specializes in end-to-end, back-office solutions in transaction processing, customer service, and Finance & Accounting. Based in the United States, DATAMARK employs a global workforce of over 2,000 employees to support Fortune 100 companies in the Banking & Financial, Freight & Transportation, Government, Healthcare, Insurance, Manufacturing, and Marketing & […]

Why Holistic BPO Delivers Better Results | White Paper

Why Holistic BPO Delivers Better Results | White Paper

Taking a holistic approach to BPO services enables transformation, outcome-based solutions, and ensures a company will be able to support future business changes. This paper explains the change in mindset and approach that needs to occur in order to yield these results. Companies must move beyond a focus on labor arbitrage and the traditional view […]

Infosys BPO Ltd. – Powered by Intellect, Driven by Values | Service Provider

Infosys BPO Ltd. – Powered by Intellect, Driven by Values | Service Provider

Infosys BPO Ltd., the Business Process Outsourcing subsidiary of Infosys Technologies, was established in April 2002. Since then, it has grown consistently to close FY 2009-10 with revenues of $352.1 million. Our company has centers in India, the Czech Republic, China, the Philippines, Poland, Mexico, the USA, and Brazil, and employs over 19,300 people. Infosys BPO […]

How an Offshoring Relationship Grew from a Low-Cost Provider to Strategic Partner | Article

How an Offshoring Relationship Grew from a Low-Cost Provider to Strategic Partner | Article

Barclays Global Retail Bank wanted to consolidate its Indian suppliers. It bought a 50 percent share in Intelenet Global Services to accomplish that. By the time it sold its share, the two had developed such trust the bank allowed Intelenet to handle some processes end to end. That’s when the strategic value occurred.

Good Communication, Going the Extra Mile Keeps 11-Year BPO Relationship Strong | Article

Good Communication, Going the Extra Mile Keeps 11-Year BPO Relationship Strong | Article

Read how the parties communicate proactively, honestly, and transparently, enabling them to work collaboratively to resolve issues, take advantage of opportunities, and ensure their interests remain aligned. After 10 years together, the gray line between the two has vanished. Here’s how they communicate.

Editor’s Corner: Starting a New Nearshore Supplier | Article

Editor’s Corner: Starting a New Nearshore Supplier | Article

In today’s economy, the majority of companies are cutting back to survive the downturn. But Alejandro Graham and Roger Pena are bucking the trend and starting a new company. Their BPO delivery center in Managua, Nicaragua, opens this month. Here is why they feel confident they will succeed.

Teaming with the Right Provider Enables Application Developer to be First to Market | Article

Teaming with the Right Provider Enables Application Developer to be First to Market | Article

Mitek Systems had a great idea: the applications developer wanted to turn camera phones into scanning devices so customers could make payments and deposit checks. However, the company lacked the internal staff to develop the application which had to work on four disparate systems. Outsourcing was the answer.

Key Issues in Enabling Transformation in Mortgage Banking | White Paper

Key Issues in Enabling Transformation in Mortgage Banking | White Paper

The mortgage banking industry needs to implement strategies to reduce costs, achieve greater efficiencies and productivity, and innovate to attract and retain customers–doing more but with less capital. Mortgage bankers also need to be able to respond aggressively to a rapidly changing marketplace. This paper discusses a way to address the mortgage banking industry’s operational […]

Improving Customer Service Became the Key to Competitiveness | Article

Improving Customer Service Became the Key to Competitiveness | Article

The worldwide mortgage markets have seen significant change even before today’s credit crunch. Cheltenham & Gloucester (C&G), the mortgage arm of the Lloyds TSB Group, had to change its fundamental business model to compete. Outsourcing and offshoring gave the mortgage operations the remodel it needed.

Offshoring Meets the Bank’s Business Demands | Article

Offshoring Meets the Bank’s Business Demands | Article

Royal Bank of Canada had more ADM projects than people to meet the expanding list, requiring it to somehow augment its ADM resources. Offshoring was the answer. However, a few areas of the bank had dabbled in offshoring with mixed results. No one shared learnings across the enterprise or coordinated governance or infrastructure. This relationship with iGATE did both and helped the bank grow.