BPO as a Revenue Enabler | Video
Manish Dugar, Sr VP Wipro BPO, shares his views on how Wipro is helping its customers do business better by leveraging BPO as a revenue enabler.
Tag: "banks"
Outsourcing in the Banking Industry is Stuck in the ’90s | White Paper
The general IT outsourcing marketplace has matured rapidly over the past 15 years, moving from a world of large, all-encompassing outsourcing agreements, to a world of relatively standard approaches to services, service levels and pricing that are common and benchmarkable around the world. Unfortunately, outsourcing in the banking industry has not matured in the same [...]
Biggest Challenges in Maintaining Superior Service Levels in Outsourcing Relationships | Article
Outsourcing rookies, of course, face many challenges in achieving their desired return on investment because their deals often lack one or more elements that are foundational to success. And all outsourcing relationships encounter challenges that arise in unanticipated situations. But what about experienced buyers and relationships that are more mature? What issues arise in their [...]
July 3, 2011 | 4 comments | Read More
Creative Collaboration Leads to “Win-Wins” in the Call Center Space | Article
Outsourcing Excellence Award — Most Collaborative: Barclaycard US and Firstsource “We are getting results that exceed our plan. By the end of the first year, performance of our former employees who are now on the Firstsource team was at or above what it was when we initiated the transition.” Brian Duffy, head of service and [...]
WNS Global Services – We Extend Your Enterprise | Service Provider
WNS is a leading global Business Process Outsourcing (BPO) company. Founded as British Airways’ captive back-office in 1996, WNS has today risen to a leadership position with more than 200 global clients, serviced by over 21,000 professionals across 23 global delivery centers worldwide, including Costa Rica, India, the Philippines, Romania, Sri Lanka and United Kingdom. [...]
May 6, 2011 | Read More
Hot Spots for Growth in Outsourcing | Article
Which industries will experience a surge in outsourcing in the next few years, and what risks will buyers of those services face? Are there business processes or functions that will begin turning to outsourcing in the next two to five years? What value opportunities and risks will they bring? In what geographic regions will companies [...]
January 4, 2011 | 3 comments | Read More
Xchanging: Re-inventing Customer’s Non-core Processing | Service Provider
Xchanging is one of the largest and fastest growing business processors. With a wide range of multinational customers in 42 countries and employing over 8,000 people, we are a truly global company. Our aim is simply to provide business processing services better, cheaper and faster. Xchanging provides procurement, accounting, human resources and technology services across [...]
December 14, 2010 | Read More
Syntel – Small Enough to Listen, Big Enough to DeliverTM | Service Provider
Syntel is a leading global provider of custom Information Technology and Knowledge Process Outsourcing solutions that improve quality and reduce costs. Our portfolio of solutions spans the entire range of technical services and process operations for Global 200 organizations in the Banking & Financial Services, Healthcare & Life Sciences, Insurance, Logistics, Manufacturing, Retail, Telecom, and [...]
December 13, 2010 | Read More
Insigma Technology – Providing Best-Fit, Cost-Optimized IT and Business Solutions | Service Provider
Insigma Technology Co. has a proven track record as a great partner for organizations looking to transform their business. We help companies bring innovation to their business. We are especially known for creative thinking and innovation around complex IT and business issues. We help our clients move beyond their operational constraints, differentiate their products and [...]
December 9, 2010 | Read More
Changes in the Financial Services Sector Create New Demands for IT Testing; Service Providers Invest in Solutions to Meet the Need | Article
WIPRO TREND WATCHER: A Conversation with Velayudham Vasudevan, General Manager, Business Solutions Group of Testing Enabled Services, BFSI Competition for banking, financial services, and insurance customers has become keen in this economy. So companies in the Banking, Financial Institutions and Insurance (BFSI) space are eager to launch their newest products or applications (e.g. banking from [...]
December 6, 2010 | 5 comments | Read More
DATAMARK: Committed to Serve, Determined to Solve, Driven to Improve | Service Provider
DATAMARK, Inc. is a BPO/BPR firm that specializes in end-to-end, back-office solutions in transaction processing, customer service, and Finance & Accounting. Based in the United States, DATAMARK employs a global workforce of over 2,000 employees to support Fortune 100 companies in the Banking & Financial, Freight & Transportation, Government, Healthcare, Insurance, Manufacturing, and Marketing & [...]
November 4, 2010 | Read More
Why Holistic BPO Delivers Better Results | White Paper
Taking a holistic approach to BPO services enables transformation, outcome-based solutions, and ensures a company will be able to support future business changes. This paper explains the change in mindset and approach that needs to occur in order to yield these results. Companies must move beyond a focus on labor arbitrage and the traditional view [...]
September 1, 2010 | 0 comments | Read More
Infosys BPO Ltd. – Powered by Intellect, Driven by Values | Service Provider
Infosys BPO Ltd., the Business Process Outsourcing subsidiary of Infosys Technologies, was established in April 2002. Since then, it has grown consistently to close FY 2009-10 with revenues of $352.1 million. Our company has centers in India, the Czech Republic, China, the Philippines, Poland, Mexico, the USA, and Brazil, and employs over 19,300 people. Infosys BPO [...]
August 25, 2010 | Read More
How an Offshoring Relationship Grew from a Low-Cost Provider to Strategic Partner | Article
Barclays Global Retail Bank wanted to consolidate its Indian suppliers. It bought a 50 percent share in Intelenet Global Services to accomplish that. By the time it sold its share, the two had developed such trust the bank allowed Intelenet to handle some processes end to end. That’s when the strategic value occurred.
Good Communication, Going the Extra Mile Keeps 11-Year BPO Relationship Strong | Article
Read how the parties communicate proactively, honestly, and transparently, enabling them to work collaboratively to resolve issues, take advantage of opportunities, and ensure their interests remain aligned. After 10 years together, the gray line between the two has vanished. Here’s how they communicate.
July 1, 2010 | 0 comments | Read More
The search for gold: Helping banks to tap alternative funding sources | White Paper
The recent credit crisis forced banks to shore up their capital. The Direct Banking Model facilitates customer acquisitions in a new geography while maintaining a lean cost structure.
July 1, 2009 | 0 comments | Read More
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