Tag: benefits of outsourcing

The Key to IT Transformation | Article

The Key to IT Transformation | Article

When a practicing physician and a Ph.D. in biochemistry/molecular genetics decided to co-found a new company, it wouldn’t be amiss to expect that it would operate in the healthcare industry. Jamison Feramisco, as co-founder of a secure web and mobile application that enabled remote diagnosis of dermatology cases, dramatically reduced wait times for patients while […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

Outsourcing may be one of the most complex topics in business today. Amazon.com lists almost six thousand book titles on the topic. In comparison, rocket science earns only 2,500 entries on Amazon’s list. If you are considering outsourcing or are on an outsourcing taskforce you must be wondering what the important bits are. You will […]

Top Four Reasons to Outsource Managing BYOD

Top Four Reasons to Outsource Managing BYOD

One way to manage the complexity and bring down the pain of Bring Your Own Device (BYOD) adoption is to outsource the complete process—the strategy, plan, implementation, onboarding users, support and maintenance. Along the way, outsourcing will improve the ability to build an innovative application ecosystem that is robust, improves employee satisfaction and delivers enhanced […]

Top Five Reasons for IT Directors to Outsource IT Services

Top Five Reasons for IT Directors to Outsource IT Services

Fear of surrendering control is probably the main factor holding many IT directors back from realizing the benefits of outsourcing IT services. But if you can find an IT services supplier who will work with you in a genuine partnership, understanding the specific needs of your business, it soon becomes clear that this fear is […]

What to Outsource in the 24×7 Marketing Age

What to Outsource in the 24×7 Marketing Age

The digital age has changed customer DNA forever. They have no patience with 9 to 5 and they’re shredding the concept of after-hours and weekends. They have a voice, and that voice demands to be heard whenever, wherever. Working hours, what’s that? Banks—previously such strict observers of “working hours” all over the globe—have risen to […]

Eleven Reasons to Use a Tier 2 Provider | Article

Eleven Reasons to Use a Tier 2 Provider | Article

A decade or so after offshoring became a viable business option, a new outsourcing practice is currently emerging. Some American buyers are adding IT or BPO Tier 2 service providers to their provider mix. “Now I always plan on having a mixture of both,” reports Michael Stern, IT director, Quality Assurance Competency Center for Dignity […]

The “As-a-Service” Cloud War | Article

The “As-a-Service” Cloud War | Article

Smart phones, tablets and other consumer devices are radically changing the technology world. They untether users who were once tied to their personal computers. Now these users demand access to their apps and data from anywhere over a variety of devices. This is possible using cloud computing. That’s why the cloud opportunity keeps growing each […]

Trying to Kill “Offshore” is Bound to Fail | Article

Trying to Kill “Offshore” is Bound to Fail | Article

Remember the time when the whole world got its silk from China, spices from India and cotton from Egypt? The world of IT is veering towards the same concept, sourcing development of specialized software where it’s made best. In the truly flat world with data traveling in real-time across continents and time zones, there’s really […]

Signing a Foreign Trade Agreement Made Colombia Outsourcers More Welcome in the US Market | Article

Signing a Foreign Trade Agreement Made Colombia Outsourcers More Welcome in the US Market | Article

By 2013 most American companies understand and appreciate the value of offshoring. Since the Indians were among the first suppliers to pioneer the concept of sending work across geographical boundaries, American companies feel comfortable offshoring major functions to Indian service providers. Outsourcers in other countries would like to be considered on the short list at […]

How Analysis Can Make Sense of the Flood of Data to Create a Competitive Edge | Article

How Analysis Can Make Sense of the Flood of Data to Create a Competitive Edge | Article

Five years ago the big industry buzz was about analytics. The excitement it generated at the time matched the arrival of another hot new technology: the first iPhone (June 27, 2007 in case you forgot!) Did the reality match the hype? (Analytics not iPhone.) Today an analytics component has become table stakes in most outsourcing pursuits, […]

Unprotected Tooling: High Risk Practices in Chinese Manufacturing Part 2 | Article

Unprotected Tooling: High Risk Practices in Chinese Manufacturing Part 2 | Article

In part 2 of this series, we’ll discuss common problems in tooling as well as tooling in the real world and the importance of comprehensive, enforceable tooling arrangements.   Part 1 defines tooling as part of the integrated outsourcing process as well as tooling financing and ownership. As a result of globalization and the ability […]

Unprotected Tooling: High Risk Practices in Chinese Manufacturing – Part 1 | Article

Unprotected Tooling: High Risk Practices in Chinese Manufacturing – Part 1 | Article

As a result of globalization and the ability of consumers to purchase products at the lowest cost, manufacturers in China have become an integral part of the supply chains of many consumer product companies. With the high level of integration of consumer product companies and their overseas manufacturers in China, there is an increasing reliance […]

Sonoco Found HR Outsourcing Has Changed to Serve Midsized Firms Better | Article

Sonoco Found HR Outsourcing Has Changed to Serve Midsized Firms Better | Article

Small and midsized businesses often have the same human resources challenges that much larger companies have. They grow by acquisition and have to standardize their human resources (HR) when they get a new family member. They have to change how they approach HR when they become global enterprises. Outsourcing often provides the answer. But it […]

Why Holistic BPO Delivers Better Results | White Paper

Why Holistic BPO Delivers Better Results | White Paper

Taking a holistic approach to BPO services enables transformation, outcome-based solutions, and ensures a company will be able to support future business changes. This paper explains the change in mindset and approach that needs to occur in order to yield these results. Companies must move beyond a focus on labor arbitrage and the traditional view […]

The Changing Playing Field of Business Intelligence: A Playbook for CFOs | White Paper

The Changing Playing Field of Business Intelligence: A Playbook for CFOs | White Paper

More and more companies are adopting new pure-play business intelligence (BI) applications (such as Qlikview, Spotfire, Tableau) that work with ERP platforms rather than opting for bundled solutions of technology giants (IBM, Oracle, SAP) honed from their acquisitions of BI vendors. The emergence of agile, innovative new vendors, together with tough economic conditions has led […]

WNS and Virgin Atlantic Partnership Takes Off: Revenues Accelerate through Improved Processes | Article

WNS and Virgin Atlantic Partnership Takes Off: Revenues Accelerate through Improved Processes | Article

Virgin Atlantic, a long-haul airline, is known for thinking outside the box to enhance the in-flight experience. Less known is the way Virgin has applied similar innovation to its behind-the-scenes operations. Offshoring to WNS allowed the airline to consider business streams it had not previously imagined. And the cost differential allowed it to add more people to its call center to provide better service.