Tag: best in class
Procurement outsourcing is the least understood but fastest-growing outsourcing story. The market is heating up and there is a lot to learn. What should you outsource? What should you retain — and why? If you decide to outsource, what should you do internally before outsourcing? How can you implement a hybrid strategy in your procurement […]
New capabilities, like cloud computing, software-as-a-service, mobile device web access, and data center virtualization and consolidation, are significantly changing both the possibilities and the complexities of outsourcing IT functions. Analysts predict radical change in the shape of IT “factory” functions such as end-user support and help-desk services. However, an Information Week survey notes that almost […]
A significant trend for outsourcing in 2010 is that business transformation initiatives are on the rise. So are multisourcing environments. This article looks at these and other trends, implications, and recommendations.
When Sunoco decided to transform its IT infrastructure, it performed 90 percent its IT services in-house. After an honest assessment of its deficiencies, Sunoco decided to outsource 90 percent of its infrastructure to multiple suppliers. This Q&A describes the changes outsourcing has brought to the refiner.
Information technology is moving from legacy information into a commodity. This inexorable shift is altering the nature of the relationship between buyer and supplier. That has been a pretty big change in the market last year, says Bob Chaffin, contract manager of IS for General Motors Corp. in Detroit, Michigan. Today, vendors must differentiate themselves in the marketplace and create an important distinction between their value added abilities and the commodity they are selling…
Networks are the new life form in Europe on the outsourcing front. Companies, seeking to capitalize on the competencies of other organizations, are working together to help both bottom lines. Trust is the cement of this relationship, according to Dr. Han van der Zee, director of the Nolan Norton Institute in De Meern, the Netherlands. The Institute is the research facility of KPMG Peat Marwick…
Outsourcing ERP: Mid-size companies have IT problems too, much like large companies. And just because they are mid-size doesn’t mean their problems are. They need the same type of ERP solutions that Fortune 1,000 companies are getting
There is an emergence and an emerging dominance of specialist suppliers. Buyers now are faced with an important, strategic choice in selecting the right vendor. Best in class . . . single integrator . . . which carries the best chance of success?
Systems and Computer Technology Corp. (SCT) is a single integrator with a focus. Even though it is a single integrator they only operate in four distinct markets: higher education, utilities, local government and process manufacturing, says Deirdre Wielgus, VP of cross industry services.
Though a company may perform a single function it doesn’t necessarily entitle the company to the best-in-class moniker, says Jim McAloon, outsourcing consultant at Hewitt, a human resources (HR) firm.
The information technology (IT) department at Geon, a compound company, has consolidated many of its help desk functions under the roof of a sole outsourcer – Compaq – over the last three years…
Customers are beginning to move away from best-in-class providers and towards a total solutions approach as more suppliers expand their offerings, says Stephen T. McClellan, securities analyst at Merrill Lynch.
Legal Voice:Traversing through the many benefits that both single integrators and best-in-class providers offer, hard lines as to which methodology a company should choose to use are difficult to find and may be nonexistent. The bouquet of benefits and disadvantages of the two tactics weigh pretty evenly when placed upon the outsourcing scale.
Outsourcing changes are usually linked to developments in the computer industry. In the past, mainframe operations have been the dominant way in which a company runs its information technology (IT). So consequently, outsourcing has drifted towards farming out entire computer centers. With more decentralized operations, such as LANs and WANs, the possibilities of selective outsourcing has become reality, opening the door to multiple vendors and the outsourcing of different environments. This leads to the question of whether to choose best-in-class providers or single integrators.
Leslie Willcocks of Oxford University discusses the rising market trend toward outsourcing IT.