As many organizations are moving into their second and third generation of Information Technology (IT) outsourcing, they are looking beyond cost reduction to significant business advantage in their outsourcing relationships.
The Many Flavors of BPO: The business process outsourcing (BPO) industry is growing everyday, with new processes being outsourced and new players entering the market. Allie Young, principle analyst, Dataquest, a Gartner Group company, sums up the situation succinctly.
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