Tag: best practices

Twelve Best Practices to Create a World-Class Outsourcing Case | Article

Twelve Best Practices to Create a World-Class Outsourcing Case | Article

You’ve been in this meeting, haven’t you? Outsourcing options are on the table and everyone’s got concerns. The chief information officer already has too much to do and not enough people. Finance doesn’t see enough savings. Sales wants differentiators. Risk and compliance people chime in about service levels, reporting and penalties. It doesn’t help when, […]

Enterprise Service Transformation: The Holistic Approach that Increases Efficiency, Revenue and Customer Loyalty | Article

Enterprise Service Transformation: The Holistic Approach that Increases Efficiency, Revenue and Customer Loyalty | Article

Wipro Voice – Enterprise Service Transformation Writwik Nanda, global lead, SAP CRM, Business Transformation Group for Wipro Technologies explains why using consumerization to transform an organization’s service business can increase customer loyalty and turn this support area into a revenue generator, as well. In most companies, the service organization is an island, a self-contained operation separated […]

Ten Pitfalls in Outsourcing Transitions | Article

Ten Pitfalls in Outsourcing Transitions | Article

There’s no shortage of methodologies and advisories on best practices and risk mitigation strategies for the transition phase of outsourcing relationships. Even so, many buyers encounter situations they didn’t foresee when structuring their arrangement, which cause costs to rise and delay time to value. Outsourcing Center studied these types of situations by surveying companies nominated […]

Webcast: Best Practices for Ensuring Your Oracle Application Upgrade Goes Smoothly | White Paper

Webcast: Best Practices for Ensuring Your Oracle Application Upgrade Goes Smoothly | White Paper

Have a PeopleSoft Upgrade in your Pipeline? If you’re considering upgrading your Oracle application, then this is a session not to be missed. Join Oracle On Demand in a “fire-side” chat with current Oracle On Demand customer HDR, Inc. Hear how they used Oracle On Demand as a best practice to ensure a successful PeopleSoft […]

Six Key Success Factors for Outsourcing – 2011 Market Study | White Paper

Six Key Success Factors for Outsourcing – 2011 Market Study | White Paper

Outsourcing is no longer a risky undertaking; it’s a mainstream business strategy. However, despite the strong adoption, many outsourcing relationships continue to fail. This white paper takes a look at what drives outsourcing success and presents detailed information about six key success factors. The paper cites findings from studies of such firms as Gartner and […]

Outsourcing Center Selects New Categories for 2011 Outsourcing Excellence Awards — Study Reveals Best Practices and Keys to Success  | Article

Outsourcing Center Selects New Categories for 2011 Outsourcing Excellence Awards — Study Reveals Best Practices and Keys to Success | Article

The Outsourcing Center announced the finalists in the 2011 Outsourcing Excellence Awards last week. The annual awards program, originated in 1997, is recognized worldwide for the insights it yields regarding success drivers and over the years has resulted in a data repository for nearly 900 outsourcing relationships. Included in the repository are the factors that lead to […]

Avoiding the Dark Side of Help Desk Outsourcing | White Paper

Avoiding the Dark Side of Help Desk Outsourcing | White Paper

Outsourcing a help desk can appear to be an easy strategy for reducing cost and improving service levels. However, there are significant challenges and pitfalls that can erode the return on investment. The top challenge is partnering with the right vendor. This white paper pinpoints the 11 biggest mistakes that companies make when choosing an […]

Audio: Why Businesses are Turning to BPO for More than Bottom-Line Savings | Article

Audio: Why Businesses are Turning to BPO for More than Bottom-Line Savings | Article

Peter Bendor-Samuel, Everest Group CEO, discusses how strategic BPO services can help grow your business even while driving bottom-line savings.

How to Create a Structure for Collaboration in an Outsourcing Relationship | White Paper

How to Create a Structure for Collaboration in an Outsourcing Relationship | White Paper

As organizations move up the value chain to achieve more dynamic outcomes and return on investment from outsourcing, the complexities and business criticality of the functions outsourced also increased. Managing through these complexities, achieving business transformation, and identifying and leveraging the “sweet spots” of value require collaboration between the service provider and client organization. An […]

Tips for Outsourcing Buyers in Setting Expectations around Future Service | Article

Tips for Outsourcing Buyers in Setting Expectations around Future Service | Article

“What was horrible about our outsourcing relationship in the beginning is that our expectations were unclear. That’s a horrible formula for success.” The person stating this assessment described a troubled – but remediated and turned-around – relationship that Outsourcing Center studied in its annual Outsourcing Excellence and Sourcing Awards program. Like the relationship just described, […]

Four Tips for Effective Management of the Outsourcing Transition Phase | Article

Four Tips for Effective Management of the Outsourcing Transition Phase | Article

The possible perils that can impact the success of an outsourcing relationship’s transition phase are well known. These days, most buyers are as aware as service providers of the need for a robust governance framework that facilitates the parties’ identification of challenges and working collaboratively to address them quickly. Most have also read tales of […]

Combating the “Hidden” Costs of Managing Outsourcing | Article

Combating the “Hidden” Costs of Managing Outsourcing | Article

Industry media, especially over the past two years, often points out that a significantly high number of outsourcing arrangements do not deliver the promised cost savings due to “hidden” costs associated with managing the relationship. This is especially true, the reports state, in outsourcing relationships with an offshore delivery component, where administrative costs increase due […]

Six Key Success Factors for Outsourcing | White Paper

Six Key Success Factors for Outsourcing | White Paper

New capabilities, like cloud computing, software-as-a-service, mobile device web access, and data center virtualization and consolidation, are significantly changing both the possibilities and the complexities of outsourcing IT functions. Analysts predict radical change in the shape of IT “factory” functions such as end-user support and help-desk services. However, an Information Week survey notes that almost […]

Key Moments that Make or Break Outsourcing Relationships – Buyers Behaviors that Impact a Provider’s Delivery of Services | White Paper

Key Moments that Make or Break Outsourcing Relationships – Buyers Behaviors that Impact a Provider’s Delivery of Services | White Paper

In an outsourcing arrangement, decision makers at the buyer’s organization look to maximize the value of their outsourcing investment. They therefore look for a service provider that not only has the requisite process, industry, and technology expertise but one that also can manage to uncertainties and minimize the buyer’s risks, enhance the buyer’s agility, and […]

How Flexibility Helped a Groundbreaking Outsourcing Relationship Work | Article

How Flexibility Helped a Groundbreaking Outsourcing Relationship Work | Article

Flexibility started early. This was a ground-breaking contract in 1999. With no paradigm, it didn’t take long for the two to realize they made a mistake in scope. Flexibility allowed a 180-degree term. Eleven years later the relationship is going strong, thanks to its flexibility.

How Outsourcing Helped a New Company Deal with a Major Challenge | Article

How Outsourcing Helped a New Company Deal with a Major Challenge | Article

Talecris was a spin-out. The new company had a drop-dead date to separate its IT systems from its parent. This was a complex challenge with much risk. Three weeks after the cut-off date, Talecris faced a business challenge that easily could have put it out of business. Together the partners weathered the storm.