Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
One of the victims of September 11 was the airline industry. Delta had to service its call center customers at a lower cost. The solution was offshoring. That decision turned out to be a lifeline when hurricanes hit the US last year, shuttering some US call centers. Wipro routed extra calls to Mumbai and Pune, stretching its resources to support the airline in its time of need.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Thanks to a technology-enabled outsourced solution, what used to take two to four weeks or more for a doctor’s workers’ compensation report on a patient now takes about 30 seconds. The solution also helps get injured employees back to work faster, lowering costs for employers.
Outsourcing Center, Kathleen Goolsby, Senior Writer
People are an organization’s number one asset. Yet many hospitals are reluctant to outsource their recruiting process despite a nationwide staffing crisis for fear giving up control over how people enter the organization. Here’s how two hospitals resolved that issue.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
While honesty is a prized characteristic of any employee, it is an absolute necessity for employees of gaming companies. Here’s how outsourcing helps Boyd Gaming deals with hiring challenges.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Four primary areas of risk await buyers of outsourced services in 2006. Industry experts share their recommendations for handling them.
Outsourcing Center, Kathleen Goolsby, Senior Writer
One of the first value outcomes resulting from shifting ownership of Michelin North America’s logistics process to outsourcing provider, TNT North America, was a $70Million cash flow increase in just one day. The money was then invested in critical strategic objectives. That was just the start of several transformational initiatives the two successfully achieved.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The University of Florida was managing a retail operation as one of its many businesses. \x0d\x0aThey partnered with an outsourcing provider, Follett Higher Education Group, who not only has taken them to the next level of services but also provided the capital investment to construct several new campus retail facilities. Together, they brainstormed on several unique collaborative ways to create high-value outcomes through outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
When 2002 dawned, there was a dearth of credible service providers. Then three different kinds of providers stepped into the breach. The result: broader offerings for today’s buyers.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The BPO market is exploding as companies seek help in improving their business performance in a tough market.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When the dotcoms turned to dot bombs, buyers decided they wanted a supplier with staying power. Today outsourcing buyers wants process, technology and stability.
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