Tag: Business Outcomes

Deal Dynamics—Outsourcing Models That Will Thrive in 2014

Deal Dynamics—Outsourcing Models That Will Thrive in 2014

In 1984, Wendy’s coined the slogan “Where’s the beef?” For outsourcers, the answer in 2014 is unanimous—it’s business outcomes. Gone are the days of labor arbitrage. “Technology is changing so fast that the focus is now on outcome-based models where value is driven from measuring business impacts and linked to compensation,” predicts Lalit Dhingra, President […]

Mix-and-Match Assets: How to Ensure You’re Buying True Business Outcomes | Article

Mix-and-Match Assets: How to Ensure You’re Buying True Business Outcomes | Article

If you’re like many companies that are outsourcing business processes and evaluating your technology options, then you’re probably buying products and services separately. In other words, whether you’re outsourcing Accounts Payable, Order Management or any other process, your provider would typically deliver a made-from-scratch product topped with best practices and complementary services to meet your […]