Tag: business strategy

Creating a BPO Strategy: Why and Why Now?

Creating a BPO Strategy: Why and Why Now?

You can’t ignore the importance of business process outsourcing (BPO) on every organization’s bottom line; however, it’s imperative to base outsourcing decisions on a pure business strategy. The real question every business should seek to answer is “why do we need to outsource”? Most businesses see business process outsourcing as a cost saving venture. Half […]

Why Analytics Is So Important Today and the Eleven Trends Impacting It | Article

Why Analytics Is So Important Today and the Eleven Trends Impacting It | Article

Outsourcing providers have been offering their clients analytics services for at least 15 years. “But today the interest in analytics is completely unprecedented,” reports Pankaj Kulshreshtha, senior vice president, analytics and research at Genpact. Earlier, clients only considered a few specialized functions were appropriate for the ‘quants’; today it’s all functions, he notes. “Procurement, marketing […]