Tag: business transformation

HP Splits Up—Tsunami or Fair Winds?

HP Splits Up—Tsunami or Fair Winds?

Over the last 20 plus years, I have seen the industry change in waves.  The early years were all about EDS, CSC and a reluctant IBM.  Those were the days of the big deal cowboys who defined whole segments of the industry.  The last 15 years have been mostly about the Indian heritage providers who […]

How Outsourcing Has Changed

How Outsourcing Has Changed

Outsourcing is not new—almost every organization outsources some aspect of its business. A paint company may outsource the manufacture of its paint cans; a mobile network may outsource its billing activity; a hospitality chain may outsource medical waste disposal; an auto manufacturer may outsource servicing; and an IT company may outsource its janitorial services. Outsourcing […]

Social, Mobile, Analytics and Cloud: A SMAC in the Face for Industrial-Age Business Models

Social, Mobile, Analytics and Cloud: A SMAC in the Face for Industrial-Age Business Models

It’s no secret that our mobile devices and social networks are rapidly transforming our relationships with people and data. Analytics have driven customer intimacy to previously impossible levels; the cloud has irrevocably changed the way we store and share information. A report from Forrester Research declares that by 2016, we will have 10 billion mobile […]

Retail Trends Embrace Technology in 2013 | Article

Retail Trends Embrace Technology in 2013 | Article

The most urgent challenge of 2012 in the retail space was consumers’ rapidly growing mobility and digital empowerment. Retailers responded by devising new ways to attract, engage and retain these droves of customers and meet their fleet-footed demand for products and services—on the customers’ devices and terms. In short, customers have embraced online shopping with […]

The Value of BPO: The Proof Is in the Partnership | Article

The Value of BPO: The Proof Is in the Partnership | Article

It’s no secret that customers have high expectations of their BPO service providers, so the Outsourcing Center thought it would be interesting to turn the tables: we asked some of the leading providers for the one thing they need from customers in order to deliver exemplary service. The universal response was: “HELP ME HELP YOU!” […]