Tag: business value

BPO for the Next Generation

BPO for the Next Generation

How analytics, insights and innovation are revolutionizing the outsourcing industry Since its mainstream inception in the 1990s, a comprehensive and successful business process outsourcing (BPO) program has consisted of three main elements: cost reduction, transaction processing of non-core functions (such as human resources and finance and accounting), and offshoring. The entire concept was built around […]

By January 20, 2014 Read More →
Creating Business Value is the New Leading Edge in Outsourcing | Article

Creating Business Value is the New Leading Edge in Outsourcing | Article

Traditionally, organizations outsourced to save money and improve their processes thanks to an expert who could invest in systems and technology.  Cost arbitrage was the foundation of outsourcing over the last decade. Service providers based out of low-cost locations provided services at lower costs without compromising on work quality. In the second generation of outsourcing, […]