Tag: Canada

Hot Spots for Growth in Outsourcing | Article

Hot Spots for Growth in Outsourcing | Article

Which industries will experience a surge in outsourcing in the next few years, and what risks will buyers of those services face? Are there business processes or functions that will begin turning to outsourcing in the next two to five years? What value opportunities and risks will they bring? In what geographic regions will companies […]

Offshoring Meets the Bank’s Business Demands | Article

Offshoring Meets the Bank’s Business Demands | Article

Royal Bank of Canada had more ADM projects than people to meet the expanding list, requiring it to somehow augment its ADM resources. Offshoring was the answer. However, a few areas of the bank had dabbled in offshoring with mixed results. No one shared learnings across the enterprise or coordinated governance or infrastructure. This relationship with iGATE did both and helped the bank grow.

Clear-Cut Choice for Comprehensive Back-Office and ITO Solutions in the Mid-market | Article

Clear-Cut Choice for Comprehensive Back-Office and ITO Solutions in the Mid-market | Article

BPOMS, a service provider for mid-market companies, offers tier-one services with a willingness to customize the solution and provide on-demand pricing options.

Ensuring Aligned Interests in a Public-Sector Outsourcing Relationship | Article

Ensuring Aligned Interests in a Public-Sector Outsourcing Relationship | Article

Outsourcing cannot succeed unless both parties’ interests are aligned and they can manage to overcome inherent conflicts. In deals with government clients, there will always be an inherent conflict of interests. We studied a highly successful Canadian government relationship. This article shares their relationship best practices and framework that keeps their interests aligned.

Nearshore? Farshore? Which Shore for CRM? | Article

Nearshore? Farshore? Which Shore for CRM? | Article

CRM companies used to make their offshore decisions solely on cost. Today there’s a new metric: can the suppliers please picky American customers? Read why Canadian companies are doing a good job.

Outsourcing to Canada: Legal & Tax Considerations | White Paper

Outsourcing to Canada: Legal & Tax Considerations | White Paper

Is your company interested in offshoring or nearshoring to Canada? Read this new white paper about key legal and tax considerations to think about when contemplating Canada as your next offshoring site.

Alternating Currents in Utility Regulation Cause Hydro One Deal to Change | Article

Alternating Currents in Utility Regulation Cause Hydro One Deal to Change | Article

Hydro One hired Capgemini to implement its aggressive business plan. Then government regulations changed and the utility turned to Plan B. Read how Capgemini’s flexibility in the face of change helped the utility adjust to its new conditions

Lou Dobbs: Here’s Why You’re WRONG! | Article

Lou Dobbs: Here’s Why You’re WRONG! | Article

Lou Dobbs has been one of the staunchest critics of offshore outsourcing. Peter Bendor-Samuel sets the record straight and tells him why he’s wrong.

Canadian IT Value Proposition Appealing to American Buyers | Article

Canadian IT Value Proposition Appealing to American Buyers | Article

Canada tops the list of offshore options for American companies outsourcing their IT. That’s because price is not the only consideration.

Canada, the High Touch/High Quality Call Center Outsourcing Option | Article

Canada, the High Touch/High Quality Call Center Outsourcing Option | Article

India is receiving all the headlines as the best place for offshore outsourcing. But a new study by the Aberdeen Group found that a majority of companies prefer to send their call center work to Canadian service providers if the work is leaving the US.

Doing Cross-Border Outsourcing Deals: A Quick and Dirty Checklist | Article

Doing Cross-Border Outsourcing Deals: A Quick and Dirty Checklist | Article

Toronto outsourcing attorney George Atis lists six items U.S. attorneys must consider if their American clients are working in Canada. Cross-border outsourcing transactions are more difficult than they look.

IDC Report Finds Canadian Executives Desire to Team With Providers for Shared Outcomes | Article

IDC Report Finds Canadian Executives Desire to Team With Providers for Shared Outcomes | Article

Canadian companies want change but they can’t do it fast enough themselves. Selecting an outsourcing partner willing to shoulder some of the risk can, according to an IDC report sponsored by Accenture. Read about the newest trend in outsourcing there.

IDC Report Finds Canadian Executives Outsource For Business Change | Article

IDC Report Finds Canadian Executives Outsource For Business Change | Article

An Accenture-sponsored IDC study discovered cost was now not the major factor in deciding to outsource. Canadian firms cited business transformation as the overwhelming reason.

Keating Partners with Tech Firms Who Want to Blaze Trails In Canadian Markets | Article

Keating Partners with Tech Firms Who Want to Blaze Trails In Canadian Markets | Article

Want to do business in Canada, eh? American companies venturing into foreign markets, including the neighbor up north, perform better when they outsource CRM to a local.

Outsourcing Helps Large Canadian Retailer Tie All Its Suppliers Together Online | Article

Outsourcing Helps Large Canadian Retailer Tie All Its Suppliers Together Online | Article

One of the largest retailers in Canada wanted to connect all its vendors electronically. Outsourcing made that daunting task possible. The reasonable price meant even the smallest vendors could afford to plug in.

Lower Cost, Cultural Similarities Empower Canadian Outsourcing Firms | Article

Lower Cost, Cultural Similarities Empower Canadian Outsourcing Firms | Article

A Canadian service provider blends near shore labor for customer service inquiries and offshore labor for other tasks to help the American insurance industry remain competitive.