Royal Bank of Canada had more ADM projects than people to meet the expanding list, requiring it to somehow augment its ADM resources. Offshoring was the answer. However, a few areas of the bank had dabbled in offshoring with mixed results. No one shared learnings across the enterprise or coordinated governance or infrastructure. This relationship with iGATE did both and helped the bank grow.
BPOMS, a service provider for mid-market companies, offers tier-one services with a willingness to customize the solution and provide on-demand pricing options.
Outsourcing cannot succeed unless both parties’ interests are aligned and they can manage to overcome inherent conflicts. In deals with government clients, there will always be an inherent conflict of interests. We studied a highly successful Canadian government relationship. This article shares their relationship best practices and framework that keeps their interests aligned.
CRM companies used to make their offshore decisions solely on cost. Today there’s a new metric: can the suppliers please picky American customers? Read why Canadian companies are doing a good job.
Is your company interested in offshoring or nearshoring to Canada? Read this new white paper about key legal and tax considerations to think about when contemplating Canada as your next offshoring site.
Hydro One hired Capgemini to implement its aggressive business plan. Then government regulations changed and the utility turned to Plan B. Read how Capgemini’s flexibility in the face of change helped the utility adjust to its new conditions
Lou Dobbs has been one of the staunchest critics of offshore outsourcing. Peter Bendor-Samuel sets the record straight and tells him why he’s wrong.
Canada tops the list of offshore options for American companies outsourcing their IT. That’s because price is not the only consideration.
India is receiving all the headlines as the best place for offshore outsourcing. But a new study by the Aberdeen Group found that a majority of companies prefer to send their call center work to Canadian service providers if the work is leaving the US.
Toronto outsourcing attorney George Atis lists six items U.S. attorneys must consider if their American clients are working in Canada. Cross-border outsourcing transactions are more difficult than they look.
Canadian companies want change but they can’t do it fast enough themselves. Selecting an outsourcing partner willing to shoulder some of the risk can, according to an IDC report sponsored by Accenture. Read about the newest trend in outsourcing there.
An Accenture-sponsored IDC study discovered cost was now not the major factor in deciding to outsource. Canadian firms cited business transformation as the overwhelming reason.
Want to do business in Canada, eh? American companies venturing into foreign markets, including the neighbor up north, perform better when they outsource CRM to a local.
One of the largest retailers in Canada wanted to connect all its vendors electronically. Outsourcing made that daunting task possible. The reasonable price meant even the smallest vendors could afford to plug in.
A Canadian service provider blends near shore labor for customer service inquiries and offshore labor for other tasks to help the American insurance industry remain competitive.