A recent all-encompassing business process outsourcing contract with a whopping 13-year term is another sign of the booming BPO market in Brazil, which has been growing at an annual average rate of 6.5 percent over the last four years, according to The Brazilian Association of Information Technology and Communication Companies (BRASSCOM). Today, many Brazilian IT [...]
Announcing the FINALISTS for the 2011 Outsourcing Excellence Awards and Service Provider Excellence Awards. These deserving relationships are now in the final judging stages – winners will be notified the week of February 21st!! AstraZeneca/Tata Consultancy Services AT&T Services Inc./Cognizant Technology Solutions US. Corporation Barclaycard US/Firstsource Best Buy/Accenture Bharti Airtel Limited/Firstsource Carillon [...]
Our experts predict several areas of the industry will experience significant growth over the next five years. Reverse outsourcing, verticalization, emerging markets, business analytics, healthcare, transportation, and ERP are some of the areas that will enjoy increased attention. Industry trends Andrew Pery, Chief Marketing Officer, Kofax, says reverse outsourcing will pick up steam. This trend [...]
Outsourcing end-to-end Order-to-Cash may deliver greater value than outsourcing specific functions. Because of the impact that OTC has on an organization’s competitive position, outsourcing is more than a cost play: it can be a strategic advantage.
2009 should be a busy year for transformation, according to our experts. This story explains how business transformation outsourcing will impact buyers, suppliers, and the deals themselves. It also includes a formula for success in today’s business climate.
What a year! The U.S. economy changed radically. Industry consolidation became the hallmark of the supplier landscape. Here’s what happened, along with some guesses about how these events might impact the industry in the next 12 to 24 months.
The midmarket has become the next Holy Grail of outsourcing. This article describes the three reasons why the midmarket will be hot in 2009. It outlines how buyers are driving the market and why suppliers are now finding this market profitable.
In offshore outsourcing it’s rarely a good idea to “put all of your eggs in one basket.” The key is finding the right solution for a business’ needs.
This point-of-view explores the aging workforce issue in North America and provides a pathway for utility leaders to invent the workplace of the 21st Century.
While a global shared services strategy is a powerful route to cost savings and global reporting consistency, embarking on this strategy as an internal initiative is not the most efficient or cost effective means of achieving a company’s vision.
Capgemini’s study examines the trends in drivers and timing for banks undertaking core banking systems replacements. This article also discusses options for outsourcing components of these projects and choosing the replacement systems.
Manufacturing companies must grow to remain competitive, yet executives at many large, global companies face obstacles and uncertainty when it comes to product innovation, operational excellence and customer growth and retention – three areas they must improve continuously in order to grow revenue. Capgemini surveyed manufacturing executives about these challenges and found that only about [...]
Nearly everyone is talking about innovation in outsourcing. In this article, experts share their insights on the hindrances and best practices surrounding innovation objectives.
What a year! Wipro set up shop in the United States. This year’s subprime mortgage mess will actually help outsourcing next year. And non-traditional suppliers won some big outsourcing deals. Here’s what it all means and a guess at how these events might impact the industry in the next 12 months.
Industry consolidation continues full speed ahead. Standardization helps profit margins (finally!). The mid-market takes off (really!). Here are some educated guesses about what will happen in HRO next year.
Telekurs Financial, which provides real-time data to the world’s largest banks, was still entering data manually. It clearly needed to offshore to speed up and improve the process. But where should it go? This is its story.
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