Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BPO providers predict this year business transformation will become more than just talk. And offshoring will expand into new industries and new geographies. Here’s a BPO road map for 2005.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Hydro One hired Capgemini to implement its aggressive business plan. Then government regulations changed and the utility turned to Plan B. Read how Capgemini’s flexibility in the face of change helped the utility adjust to its new conditions
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Six major trends dominated retail outsourcing in 2002. Good news for providers: retailers are shopping for outsourced solutions as they struggle to do more with less.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Current communication providers will need to revamp their system to handle billing processes for wireless services. Thomas Tunstall, Ph.D., at KPMG Consulting LLC, explains that the revenue streams that have come from voice will increasingly shift to data. Traffic from applications data traveling through the Internet will be usage based, rather than minutes based.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
With the threat of Y2K glitches, many companies delayed outsourcing commitments during the final half of 1999. But companies returned to outsourcing in 2000. Megadeals lit up the landscape, says Bob Pryor, vice president of Cap Gemini Ernst & Young (CGEY) and head of its Global Operate – Americas outsourcing business in the U.S…
Outsourcing Center, Staff Writer
The Historical Significance of Joint Ventures In an era where the business landscape is continually evolving, joint ventures have emerged as a pivotal strategy, especially when navigating the intricate corridors of IT outsourcing requires Outsourcing Contract innovation. These collaborations, reminiscent of historical partnerships like King Arthur and Merlin or Lewis and Clark, are more than …
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