Globalization has increased the level of competition; businesses need to be highly flexible, scalable, nimble, and responsive to customer demands. Businesses need a new set of capabilities to remain competitive. However these capabilities cannot be acquired cost-effectively in the traditional manner. There is need to go beyond and leverage alternate solution deployment and service delivery […]
With industry experts predicting such a high degree of change in outsourcing over the next five years, Outsourcing Center asked Peter Bendor-Samuel, an industry pioneer and thought leader, for insights and predictions as to exactly where the industry is headed and what’s driving that movement. Bendor-Samuel, CEO and Founder of Everest Group, an advisory firm […]
Captive shared services and outsourcing are both effective business models for increasing efficiencies and reducing costs. In fact, many organizations today choose to operate in a so-called “hybrid” environment enabling an organization to deliver more effective services than it can do with either model alone. Using a hybrid strategy successfully requires that an organization understand […]
A Guide for Conducting a Strategic Audit of your Offshore Captive Center: Five Review Criteria and Four Action Steps to Take Now | White Paper
Expectations for software product development captive centers to deliver cost savings, increased output, and innovation have not been realized causing companies to consider strategic alternatives. Read the full paper from Ness Technologies.
A medical manufacturing firm wasn’t getting the big orders because it couldn’t produce them at a competitive price. It decided to set up a captive. But where? It had three requirements: workers with medical manufacturing skills, a short plane ride from its Florida base, and solid infrastructure. Nicaragua fit the bill.
WNS and Virgin Atlantic Partnership Takes Off: Revenues Accelerate through Improved Processes | Article
Virgin Atlantic, a long-haul airline, is known for thinking outside the box to enhance the in-flight experience. Less known is the way Virgin has applied similar innovation to its behind-the-scenes operations. Offshoring to WNS allowed the airline to consider business streams it had not previously imagined. And the cost differential allowed it to add more people to its call center to provide better service.
While a global shared services strategy is a powerful route to cost savings and global reporting consistency, embarking on this strategy as an internal initiative is not the most efficient or cost effective means of achieving a company’s vision. Click here to download this white paper
Sabre Tests Strategic Offshoring with NIIT Technologies, Then Opens Captives Around the Globe | Article
In 2001, Sabre Holdings evaluated options to reduce its sales and distribution costs. But the company also wanted to minimize the risk of having all its IT knowledge in one region. Its first offshoring relationship was with NIIT. That has been so successful Sabre has since opened its own captive centers in Poland, India, Argentina, and Uruguay. This story relates the benefits of this model.
Supplier consolidation. The arrival of a buyer’s market. Multi-vendor strategies gain the upper hand. Read about 17 things that will shape the FAO market next year.
Trend Report: The Hybrid Model–Solution for Challenges in Managing an Offshore Captive Center | White Paper
This paper discusses four key challenges and best practices in managing an offshore captive center, along with the trend of using a hybrid model (part captive, part outsourcing) as the solution. Click here to download this white paper
“In-sourcing”, “out-sourcing”, “captives”, “third-party”, “onshore”, “near-shore”, “offshore”, “shared services”, “ITO”, “BPO” and many other such words and acronyms have crowded the media over the last decade. This paper by Patni explains the sourcing jargon, compares the pros and cons of some of the sourcing models, and tries to dispel some myths of outsourcing.
This Paper by Patni discusses some of the biggest challenges faced by organizations in aligning their applications to the business. The role of an offshore strategy in transforming those applications so as to align them with their business while they are offshore is a central theme of this Paper.
Should commercial software companies create a captive organization or outsource that work to an offshore provider? Sean Walsh of Symphony Services crunched the numbers and came up with an answer.