In most organizations, a considerable amount (often 40 percent) of the IT budget is tied up in non-conformance-related projects – fixing things that were not done right the first time. A traditional help desk actually promotes non-conformance by taking a narrow view of a user issue and focusing on mitigating the symptoms instead of true [...]
In this white paper, CDI IT Solutions discusses how outsourcing the software quality assurance process can provide significant cost savings, improve time to market, and increase customer satisfaction. The paper focuses on the importance of addressing three dimensions of quality assurance: testing, process improvement, and compliance oversight. It highlights the goals in each dimension as [...]
Tough economic times often become a stimulus for companies to better manage their business and ensure that IT expenditures align with business needs and strategic growth goals. This white paper discusses the strategy of establishing a project management office (PMO) to ensure IT investments address both near- and long-term needs. In the paper, CDI IT [...]
Today’s U.S. buyers of outsourcing services have a greater selection of potential suppliers to consider because of the increasing numbers of domestic outsourcers and new entrants to the market for niche services. This paper highlights the risks, hidden costs, communication challenges, security concerns, and governance issues that buyers generally encounter when working with an offshore [...]
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