Tag: CDI IT Solutions

Leveraging the Service Desk to Control the Cost of IT Non-conformance | White Paper

Leveraging the Service Desk to Control the Cost of IT Non-conformance | White Paper

In most organizations, a considerable amount (often 40 percent) of the IT budget is tied up in non-conformance-related projects – fixing things that were not done right the first time. A traditional help desk actually promotes non-conformance by taking a narrow view of a user issue and focusing on mitigating the symptoms instead of true […]