Tag: Cedars Sinai Medical Center

Hospitals Need Nurses on the Floor, Not Answering the Phone: Why Hospitals Outsource CRM | Article

Hospitals Need Nurses on the Floor, Not Answering the Phone: Why Hospitals Outsource CRM | Article

At any given time of day, three ads for Cedars-Sinai Medical Center air on Los Angeles radio. The call to action is to phone a toll-free number. The hospital wants to make sure those calls are answered properly. So it outsourced its call center to a supplier specializing in healthcare.