Tag: centralization

How to Surpass Competitors with a Global Delivery Network | Event

How to Surpass Competitors with a Global Delivery Network | Event

Wednesday, November 17, 2010 | 1:30 p.m. CST; 2:30 p.m. EST; 7:30 p.m. GMT This Webinar has ended. Click here to download the deck. Ready to increase operational efficiency, reduce cost and risk, and increase profitability? Join us for this educational Webinar to learn how to successfully develop an outcome-based unified global delivery network that […]

Combating the “Hidden” Costs of Managing Outsourcing | Article

Combating the “Hidden” Costs of Managing Outsourcing | Article

Industry media, especially over the past two years, often points out that a significantly high number of outsourcing arrangements do not deliver the promised cost savings due to “hidden” costs associated with managing the relationship. This is especially true, the reports state, in outsourcing relationships with an offshore delivery component, where administrative costs increase due […]

How an SMB Helped GSA Combine 39 Contracts into One and Adopt Commercial Standards | Article

How an SMB Helped GSA Combine 39 Contracts into One and Adopt Commercial Standards | Article

When Catapult entered the scene, the GSA had 39 vendors, 12 versions of its e-mail client, and 15 help desks. Each of the 11 regional offices provided its own IT infrastructure services with differing data security standards. Today, GSA has one IT contract and a consolidated infrastructure. Plus, outsourcing has saved American taxpayers $15 million a year.

Outsourcing Protects Company’s Cash Flow through Managed Services Solution | Article

Outsourcing Protects Company’s Cash Flow through Managed Services Solution | Article

A paint contractor could maximize his credit at a Kelly-Moore store, then purchase more products at another store the same day. The second store wouldn’t know he had exceeded his credit limit because the IT system didn’t synch up in real time…until it outsourced to Tomax.

Strategic Levers to Optimize Your HR Processes | White Paper

Strategic Levers to Optimize Your HR Processes | White Paper

Standardization, in-house centralization and outsourcing: A portfolio approach. Click here to download this white paper

Shared Services for General and Administrative Functions: Deciding Between Internal and Outsourced Models | White Paper

Shared Services for General and Administrative Functions: Deciding Between Internal and Outsourced Models | White Paper

Internal Shared Services vs.. BPO – which is best, and how to maximize their impact?

How One Manufacturer Grew Its HRO Over Time | Article

How One Manufacturer Grew Its HRO Over Time | Article

ABB Inc., a technology manufacturer, grew by acquisitions. In 1995 ABB wanted to create a single culture with centralized processes and policies. It decided the best way to do this was outsource. Its first step: centralizing its 401(k) plan. Today, 13 years later, ABB has outsourced many of its HR processes to its original supplier: Fidelity HR Services.

When Outsourcing Back Office, It’s All in the Family for Penske Truck Leasing | Article

When Outsourcing Back Office, It’s All in the Family for Penske Truck Leasing | Article

Sound familiar? Penske’s customer service operations were in four US cities. They were expensive and didn’t offer consistent service levels. What’s the best way to consolidate cost effectively? Outsource the back office to India.

Investment Yield at London Stock Exchange | Article

Investment Yield at London Stock Exchange | Article

Gaining access to world-class IT infrastructure and processes can transform business operations, but the London Stock Exchange learned that strategic management of the outsourcing relationship can achieve higher value in competitive advantage goals.

Cause Celebre: Changing the Way the Cookie Crumbles | Article

Cause Celebre: Changing the Way the Cookie Crumbles | Article

The story of how to change it can’t be done to dream come true using outsourcing.

Working ‘Togethr’ in a Joint Venture | Article

Working ‘Togethr’ in a Joint Venture | Article

After a merger, British Aerospace was using 21 different HR systems. Creating a joint venture with a service provider led to the creation of a Web-based peopleportal, a service it can also sell to other companies.

Outsourcing: Dynamo for Transformation | Article

Outsourcing: Dynamo for Transformation | Article

Total integration after mergers/acquisitions is difficult to achieve…but IBM knows how to do it, no matter how complex it appears to be.

Storehouse of Knowledge | Article

Storehouse of Knowledge | Article

ELearning is more than applying technology to the learning process. If done effectively, it changes several business processes, and outsourcing is the best catalyst for those changes.

Hesitant IT Buyers Becoming Converts | Article

Hesitant IT Buyers Becoming Converts | Article

Companies work with their suppliers to aggressively reduce costs.

BPO Cuts Moving Costs, Cures Headache for Dry Cleaner | Article

BPO Cuts Moving Costs, Cures Headache for Dry Cleaner | Article

National Dry Cleaning acquired 13 companies using 12 accounting systems. Outsourcing the back-office reduced that number to one.

From Vision to Victory | Article

From Vision to Victory | Article

From Vision to Victory – In August 1999, Pennsylvania signed an outsourcing agreement with Unisys for the operation of its mainframe and a number of its midrange computer systems. Curt Haines, Director of the Bureau of Consolidated Computer Services in the Governor’s Office of Administration for the Commonwealth, says they selected Unisys because it was clearly a premier company relative to mainframe computers. He points out that IBM is a major subcontractor for Unisys in this outsourcing agreement but that Unisys is the prime vendor and has ultimate responsibility to make sure it works.