Outsourcing Center, Kathleen Goolsby, Senior Writer
The outsourcing industry is changing, and there are some new risks. This article is full of tips for mitigating risks in six elements of outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The city of Minneapolis knew that outsourcing its IT functions and assets to Unisys would enable them to focus on value-added services for internal users and external customers, but there were huge obstacles in front of an outsourcing initiative. So they first researched both successful and failed outsourcing deals to determine what they needed to do upfront to ensure their success.
Outsourcing Center, Kathleen Goolsby, Senior Writer
In part 4 of this four-part series on business transformational outsourcing, we share three essential principles for structuring a BTO relationship for successful outcomes.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Successful outsourcing arrangements leverage more than resources and expertise — it’s the partnership approach that makes the difference.
Outsourcing Center, Kathleen Goolsby, Senior Writer
What makes an outsourcing relationship work? A perfectly executed contract is NOT the answer. An outsourcing arrangement is a long-term relationship whose expectationss and attitudes must be realistic. Here’s how to do it right.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The Whole Kit and Caboodle – In round figures, the outsourcing contract between the U.S. Treasury and its supplier, Wang Government Services (a Getronics company) will be over $100 million over the life of the ten-year contract. Like the old kit and caboodle American saying, Treasury omitted nothing – it has outsourced the management of its entire infrastructure.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Striving to be competitive involves tremendous risks. The timing must be right, and the resources must be available. It’s costly, and the return on investment might be low. In fact, the entire effort might fail. And someone will be held accountable.
Dr. Wendell Jones
Question: What skills must be present in the executive team that manages the ongoing outsourcing relationship? Answer: from Wendell Jones, Outsourcing Center Analyst
Outsourcing Center, Kathleen Goolsby, Senior Writer
Road guards are people who try to keep you from making changes. Some have root rot because they have been in place so long. But I like to change and improve things! states Jim Jones, head of reengineering at Warner Robins Air Logistics Center (ALC). The Center’s personnel currently are working on 12 improvement projects, one of which is activities-based costing (ABC)…
Bill Bierce
Flexibility in legal outsourcing contracts bears striking similarities to a team of professional athletes under the tutelage of a watchful coach.
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