Tag: chemical industry
Specialty chemical manufacturers need their small customers. But the turnover rate was huge because it was just too hard to reach them. Then an outsourcing service provider found a way.
The task for Compaq was not quite this demanding, but it was a stretch. Ciba Specialty Chemicals wanted a global network built in the amount of time it takes to play a hockey season — about nine months! And this network wasn’t going to be the everyday run-of-the-mill network either…
At the time it was formed in June of 1997, DuPont’s IT Alliance was the single largest technology management agreement in the information technology industry; but it wasn’t just another outsourcing deal.