Many parents in El Paso County, Colorado, don’t want to pay child support; the county has the second largest case load in the state. Outsourcing enforcement improved collections when the supplier offered performance awards to its staffers. And the kids won, too.
Orange County, California was having a difficult time finding jobs for its welfare recipients. While there were 20,000 people on the welfare rolls, the county was only able to find positions for 1,200. Orange County officials knew they had to do something. So they divided the county, which is the home to Disneyland, in half. Then it outsourced half of its welfare-to-work program to Maximus, a McLean, Virginia supplier.
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