Announcing the FINALISTS for the 2011 Outsourcing Excellence Awards and Service Provider Excellence Awards. These deserving relationships are now in the final judging stages – winners will be notified the week of February 21st!! AstraZeneca/Tata Consultancy Services AT&T Services Inc./Cognizant Technology Solutions US. Corporation Barclaycard US/Firstsource Best Buy/Accenture Bharti Airtel Limited/Firstsource Carillon […]
Historically, 50 percent of ITO deals failed. Hugh McDonald was determined that his bank’s deal with EDS would not be in that category. So he created a governance model, which includes a lifecycle matrix, to guarantee outsourcing success. It worked! Here’s why.
It’s an IT contract negotiator’s dream – to enter talks with detailed cost data about each activity involved in a comprehensive business process outsourcing (BPO) deal. Armed with this cost data, negotiation starts with how the service provider can beat internal costs for performing the process activities, ensuring that the business case proves positive, or at the very least, break even.