Tag: claims processing

BancTec – iBPO – The Smarter Way to Outsource | Service Provider

BancTec – iBPO – The Smarter Way to Outsource | Service Provider

BancTec is a global leader in business process outsourcing (BPO), providing financial transaction automation and document management services for organizations seeking to drive efficiency in their financial and back-office processes. Headquartered in Dallas with clients in 50 countries, BancTec leverages its proprietary IP and deep expertise to deliver flexible, focused solutions across the financial services, […]

Independent Insurance Agencies Embrace Outsourcing to Thrive in a Challenging Market | Article

Independent Insurance Agencies Embrace Outsourcing to Thrive in a Challenging Market | Article

It’s not easy being an independent insurance agent these days. Margins are down, the market is soft and direct sellers are promoting a virtual, ‘click-and-pick’ approach to an industry traditionally built on personal relationships and trust. To increase profitability, these agencies have to run lean, automating as many processes as possible. However, even with the […]

Syntel – Small Enough to Listen, Big Enough to Deliver<sup>TM</sup> | Service Provider

Syntel – Small Enough to Listen, Big Enough to DeliverTM | Service Provider

Syntel, Inc. is a NASDAQ-listed, global provider of IT services and KPO solutions, aiming to enhance clients’ business efficiency and reduce operational costs. Our portfolio of solutions includes a wide range of technology solutions and services, with an elite clientele of Global 2000 organizations in the BANKING & FINANCIAL SERVICES, HEALTHCARE & LIFE SCIENCES, INSURANCE, MANUFACTURING, and RETAIL, LOGISTICS, TRAVEL & TELECOM INDUSTRIES. History […]

UK Insurance Company’s Outsourcing Success Combines Cost Savings with Long-Term Efficiency Increases | Article

UK Insurance Company’s Outsourcing Success Combines Cost Savings with Long-Term Efficiency Increases | Article

Changes in technology and the business landscape and new government regulations forced Equity Insurance Group to implement strategic changes to remain competitive. Offshoring to WNS was so successful the parties added gain-sharing in the second contract.

Helping Harvard Pilgrim Emerge from Receivership to Become a Leading Payor | Article

Helping Harvard Pilgrim Emerge from Receivership to Become a Leading Payor | Article

U.S. News & World Report named Harvard Pilgrim Health Care the No. 1 commercial health plan for the last three years. That’s a dramatic recovery from the deathbed days of 1999 when the insurance company lost $227 million and fell into receivership. Outsourcing was the transfusion it needed.

Outsourcer Helps Insurer Develop New Business Line Quickly and Efficiently | Article

Outsourcer Helps Insurer Develop New Business Line Quickly and Efficiently | Article

XL Insurance recognized an opportunity in the U.S. casualty marketplace and decided to swiftly expand into the casualty risk management business through a new portfolio of products. But XL’s limited internal resources and fast timeline threatened the venture. Outsourcing made it happen.

OMFN Knew It Selected the Right Supplier When Perot Systems Expertly Handled a Deluge of Volume During Migration | Article

OMFN Knew It Selected the Right Supplier When Perot Systems Expertly Handled a Deluge of Volume During Migration | Article

Old Mutual had earned the unhappy moniker: the worst in the industry. It outsourced to become competitive. During the first two migrations, events conspired to triple volume. Read how the two partners learned to work together under the crushing volumes.

An Outsourcing Solution for Consumer-Directed Healthcare that Payors Cannot Afford to Ignore | Article

An Outsourcing Solution for Consumer-Directed Healthcare that Payors Cannot Afford to Ignore | Article

Consumer-directed healthcare (CDH) is causing payors to determine how to meet the challenge of adjusting existing technology so it services individual clients, not just groups. Payors have four choices. One of those, a CDH defined-care platform in an outsourced model is finding great success in the marketplace. Here’s why.

How One Outsourcer Uses Another to Keep Its Work Onshore | Article

How One Outsourcer Uses Another to Keep Its Work Onshore | Article

Offshore claims processing has traditionally been cheaper than in the United States for obvious reasons-the price of keying in data overseas is a fraction of what it is here. Antares Management Solutions, a third-party claims administrator, was considering going overseas when it discovered a better solution from GTESS.

Healthcare’s Biggest Challenge | Article

Healthcare’s Biggest Challenge | Article

Behind closed doors, discussions about the biggest challenge for both providers and payers in the healthcare industry are not about HIPAA compliance. It’s about how to be profitable. Given the numerous industry problems besetting companies, revenue has been drastically cut, and most have lost millions of dollars for several years in a row. The solution, as many are discovering, is for organizations to become more efficient. And the only way to accomplish that objective is to outsource non-core business processes and take advantage of outsourcers’ expertise and technological resources.

Delivering Speed Where It Counts | Article

Delivering Speed Where It Counts | Article

Fast response to customers is essential to the success of United HealthCare, the second largest managed care company in the U.S., outsourcing.

The Many Flavors of BPO | Article

The Many Flavors of BPO | Article

The Many Flavors of BPO: The business process outsourcing (BPO) industry is growing everyday, with new processes being outsourced and new players entering the market. Allie Young, principle analyst, Dataquest, a Gartner Group company, sums up the situation succinctly.