Tag: cloud

Infosys, ATP Announce Strategic Technology Partnership

Infosys (NYSE: INFY), a global leader in consulting, technology, outsourcing and next-generation services, and ATP, the governing body of men’s professional tennis, announced a strategic partnership to leverage the latest technological advances in mobility, cloud and analytics to transform the experience of tennis fans and players the world over. As part of this partnership, Infosys […]

By September 16, 2015 Read More →

Getronics, CompuCom Partner to Lead New Global Workspace Alliance

Strategic partnership will work with leading local IT players to deliver first-in-class service and innovative workspace solutions to GWA global customers CompuCom Systems Inc., a leading technology infrastructure services company, and Getronics, the global ICT services group, announce a long-term partnership to lead the Global Workspace Alliance (GWA). As part of a new global strategy, […]

By August 5, 2015 Read More →

Genpact Named Banking BPO Leader by Analyst Firm Everest

Banks are evolving their operating models to adapt to changed market conditions, with the objective of reducing costs while maintaining compliance. Transforming and outsourcing parts of their operations is one of the levers available to banks in their journey. Genpact Limited (NYSE: G), a global leader in designing, transforming and running intelligent business operations, announced […]

By June 17, 2015 Read More →
Blindsided by the Hype Around On-Demand IT? Here’s the Skinny to Keep You Updated

Blindsided by the Hype Around On-Demand IT? Here’s the Skinny to Keep You Updated

The combination of technological advances around cloud, mobility, big data, analytics and virtualization has redefined how IT Services are estimated, shaped, delivered, maintained and billed. The days of fixed-everything are over. In today’s volatile markets, the fixed-everything model is ludicrous. Businesses want flexible, on-demand, right-sized solutions to fit their immediate business needs. But the marketing […]

Dell Enhances Portfolio with ThingWorx IoT Services for Enterprise Customers

Dell Services has an agreement with ThingWorx, a PTC business, aimed at helping customers on their IoT journey via the ThingWorx IoT platform. Dell Services offers a combination of technology and business expertise to help customers reduce the time, cost and risk required to build innovative Internet of Things (IoT) applications. As a part of […]

By June 3, 2015 Read More →

New Zealand Picks IBM Cloud

The New Zealand Ministry of Health has adopted IBM’s government cloud service to meet its all-of-government requirements to operate an onshore Infrastructure as a Service (IaaS) model. New Zealand’s Ministry of Health, the government’s principal policy advisor on health and disability, manages an infrastructure that supports internal IT systems as well as national health systems. […]

By May 17, 2015 Read More →

Oracle Q3 Total Revenue Unchanged at $9.3 Billion, Up 6% in Constant Currency

Oracle Corporation (NYSE: ORCL) has announced that fiscal 2015 Q3 Total Revenues were unchanged at $9.3 billion. The strengthening of the U.S. dollar compared to foreign currencies had a significant impact on results in the quarter. Without the strengthening of the U.S. dollar, Total Revenues would have been up 6% as measured in constant currency. […]

By March 24, 2015 Read More →
Top Four Reasons to Outsource Managing BYOD

Top Four Reasons to Outsource Managing BYOD

One way to manage the complexity and bring down the pain of Bring Your Own Device (BYOD) adoption is to outsource the complete process—the strategy, plan, implementation, onboarding users, support and maintenance. Along the way, outsourcing will improve the ability to build an innovative application ecosystem that is robust, improves employee satisfaction and delivers enhanced […]

How to Build Customer Loyalty

How to Build Customer Loyalty

Building long-term loyalty requires having a strategic program in place. Customized loyalty programs can be expensive and beyond the budget of retailers; sometimes, retailers may not be able to stitch together a loyalty program that leverages all their brands; and often retailers may not be able to create the team, resources, operations, applications and continuous […]

HP Splits Up—Tsunami or Fair Winds?

HP Splits Up—Tsunami or Fair Winds?

Over the last 20 plus years, I have seen the industry change in waves.  The early years were all about EDS, CSC and a reluctant IBM.  Those were the days of the big deal cowboys who defined whole segments of the industry.  The last 15 years have been mostly about the Indian heritage providers who […]

Cloud Contracts: Four Legal Traps to Avoid

Cloud Contracts: Four Legal Traps to Avoid

Read that cloud computing contract again. Trust us, it’s not as simple as it looks. Here are four legal traps to look out for before signing on the dotted line for a cloud-based service. 1. Intellectual Property Exposure “When moving trade secrets to the cloud, the customer must ensure the cloud provider has adequate protections […]

Is Your Maintenance & Support Approach Making Your IT Sick?

Is Your Maintenance & Support Approach Making Your IT Sick?

Rx for World Class Support: A Dose of Prediction Leads to Problem Prevention I just returned from a fantastic week on Italy’s Amalfi Coast to celebrate my mother’s birthday!  A trip that we’d talked about for years, planned last minute in April and started to regret in May. How could anyone regret a trip to […]

Value Driven Sourcing in the Digital Era: The New Playbook

Value Driven Sourcing in the Digital Era: The New Playbook

The Business Services Sourcing industry stands to enter a profound period of unprecedented change driven by digitization affecting nearly every type and size of business.  Surviving the next decade demands that the providers of these services undergo a fundamental reinvention of their businesses—from their commercial models, through what and how services are delivered, to the […]

Cloud Contract Checklist

Cloud Contract Checklist

The cardinal rule is that before you sign a cloud-based outsourcing contract, ensure your contingency and disaster recovery plans are water tight. Mitigating risk is the responsibility of the end user as is extracting value from outsourcing contracts (with or without cloud-based elements). Today, every outsourcing contract must have the following considerations:   Short-term Outsourcing/ […]

Beware the IT Midlife Crisis

Beware the IT Midlife Crisis

It’s happening at a record rate. Twenty years, thirty years into a successful long-term relationship, something snaps.  All of a sudden, that hot young thing that everyone’s talking about looks a lot better than the reliable, predictable world back home.  You’re not unhappy.  After all, you’ve grown up with what you have, you’ve seen each […]