Research & Insight

Research & Insight

collaboration

‘X’ Marks the Spot: Decisive Moves in Securing an Excellent Outsourcing Alliance Partner

Outsourcing Center, Kathleen Goolsby, Senior Writer

Although trust grows over time and successful outsourcing alliances evolve to become even more beneficial for both parties, the true foundation for success lies in the hands of buyers when they begin seeking a services provider. That spot in time when a buyer determines its objectives (the outcomes it wants to pay a provider to produce) and then matches its provider selection criteria to those aims is crucial to outsourcing success. Microsoft definitely demonstrated how to do it when it selected VMC Consulting for testing and other IT support services for the Xbox® video game system from Microsoft.

Academic Outsourcing: Major in Financing, Minor in Risk

Outsourcing Center, Kathleen Goolsby, Senior Writer

The University of Florida was managing a retail operation as one of its many businesses. \x0d\x0aThey partnered with an outsourcing provider, Follett Higher Education Group, who not only has taken them to the next level of services but also provided the capital investment to construct several new campus retail facilities. Together, they brainstormed on several unique collaborative ways to create high-value outcomes through outsourcing.

And Then There Were Two

Outsourcing Center, Kathleen Goolsby, Senior Writer

AAA and EDS collaborated on how AAA could increase market share and customer satisfaction, at the same time, allowing EDS to enter a new market. They have leveraged each other’s domain expertise and now go to market with a single, seamless solution for some of AAA’s customers.

Outsourced Manufacturing Alliance

Outsourcing Center, Kathleen Goolsby, Senior Writer

Using outsourcing as a strategic tool for competitive advantage goals yields the highest ROI when the buyer selects a truly collaborative service provider. Imagine the strategic results your organization could achieve working hand-in-hand with an outsourcing partner like this pharamaceutical company selected.

Delivering the Difference

Outsourcing Center, Kathleen Goolsby, Senior Writer

If you’re a patient in the emergency room, you definitely want that hospital or trauma center to have all the necessary supplies on hand — from IVs and blood plasma to bandages and syringes. But the hospital can’t keep everything on hand; it’s in the patient care business, not inventory warehousing. So the doctors and nurses rely on medical distributors to be sure they have what’s needed — or can deliver it in a couple of hours for an emergency. Many of them depend on Owens & Minor, Inc. (O&M) and, in outsourcing their supplies process to O&M, they enjoy the added advantage of reduced costs.

Flooded with Possibilities

Outsourcing Center, Kathleen Goolsby, Senior Writer

No doubt, you’ve seen the ads with the cupped hands ready to cradle your life. With the accompanying slogan, You’re in good hands with Allstate, one would naturally assume that customer satisfaction is a high priority with this insurance company. When it comes to outsourcing, though, you can bet that Allstate is in the good hands of its supplier, EDS. Larry Moser, Senior Marketing Manager at Allstate and Product Manager for its flood and mobile home lines, recalls that a decision was made in 1986 that Allstate would join the Write Your Own Flood Insurance Program. He says the company subsequently looked at its processing operation and realized that writing flood was a lot different from its other lines (auto, life, property) and decided to explore what opportunities there might be for the processing of the flood business.

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