Tag: communication

Getronics, CompuCom Partner to Lead New Global Workspace Alliance

Strategic partnership will work with leading local IT players to deliver first-in-class service and innovative workspace solutions to GWA global customers CompuCom Systems Inc., a leading technology infrastructure services company, and Getronics, the global ICT services group, announce a long-term partnership to lead the Global Workspace Alliance (GWA). As part of a new global strategy, […]

By August 5, 2015 Read More →
5 Reasons Outsourcing Fails

5 Reasons Outsourcing Fails

The rich and long history of outsourcing has evolved to be a more complex process over the years. Today’s outsourcing is for tasks that are mission critical for enterprises worldwide. These include outsourcing for high-end tasks such as product design and engineering, strategic outsourcing of functions and niche skills that require innovation, and others that […]

Crushing the 10 Outsourcing Myths

Crushing the 10 Outsourcing Myths

Outsourcing continues to be a huge and multi-dimensional industry all by itself. In India alone, over 2.8M people work in outsourcing providing services to the US and western countries, and over 9M additional people are employed as a direct result of the outsourcing industry. Given the size and scale, it’s often hard to see the […]

Thirteen Things You Need to Know Before You Outsource

Thirteen Things You Need to Know Before You Outsource

While outsourcing is not rocket science, the truth is it is a nuanced science.  Outsourcing models are becoming trickier thanks to technology advances. What hasn’t changed is the difficulty in negotiating your way through an outsourcing contract. There are seemingly innumerable variables to consider and account for. But if you can get the basics right, […]

Providing the Best Customer Service to 11 Million Customers

Providing the Best Customer Service to 11 Million Customers

2014 Outsourcing Excellence Awards Best Partnership BSkyB and Firstsource Solutions “There is an alignment of our goals and aspirations. They completely buy into the Sky ethos of ‘Believe in Better’ and help us achieve this.” Pritesh Patel, Head of Sales Centre, Sky “Over the last eight years we have been on a journey with our […]

Outsourcing Brings Benefit to BT

Outsourcing Brings Benefit to BT

Outsourcing Excellence Awards 2014 Best Telecom BT Group plc and Wipro     “Wipro’s commitment to service delivery has succeeded in significantly driving down our non-paid consumer customer churn. Overall, they’ve helped reduce our operational costs by 31-40 percent.” Neil Rowan, Head of Business Insight and Collaboration, BT Group Billing BT is one of the […]

Joint Managed Services Venture Shares Risk, Reaps Rewards

Joint Managed Services Venture Shares Risk, Reaps Rewards

Outsourcing Excellence Awards 2014 Morris Communications and NIIT Technologies Best Managed Services     “In just three and a half years, our NIIT Media Technologies joint venture has optimized our processes and cut our costs by 15 percent, achieving exactly what we set out to do.” Steve Stone Senior Vice President/CFO Newspapers and Shared Services […]

Top Five Trends in Call Center Services

Top Five Trends in Call Center Services

In 2014, outsourcing of call center services will continue at pace, but customer demands will force centers to add new service delivery mechanisms. As methods of communication expand and improve, call centers will have to move in tandem. No longer are phone calls or emails the only means by which companies can help customers. Companies […]

15 Top ITaaS Do’s and Don’ts for Enterprises

15 Top ITaaS Do’s and Don’ts for Enterprises

The IT-as-a-Service (ITaaS) model began as a way of provisioning IT services, infrastructure and support for businesses that did not really understand how to create or run IT services. The ITaaS model does this at scale in a cost-effective and predictable manner. Put another way, ITaaS is a pay-as-you-go model aimed at SMBs who want […]

Collaboration, Communication and Trust Keeps the Boeing-Aon Hewitt Partnership Flying High | Article

Collaboration, Communication and Trust Keeps the Boeing-Aon Hewitt Partnership Flying High | Article

2013 Outsourcing Excellence Awards BEST PARTNERSHIP: The Boeing Company and Aon Hewitt  “It’s not just about giving honest feedback. To be a good partner, you have to be willing to get honest feedback, go to the reflection pool and take a close look at what your own organization needs to change.” Debra Bodhaine Senior Manager, […]

Biggest Challenges in Maintaining Superior Service Levels in Outsourcing Relationships | Article

Biggest Challenges in Maintaining Superior Service Levels in Outsourcing Relationships | Article

Outsourcing rookies, of course, face many challenges in achieving their desired return on investment because their deals often lack one or more elements that are foundational to success. And all outsourcing relationships encounter challenges that arise in unanticipated situations. But what about experienced buyers and relationships that are more mature? What issues arise in their […]

Small U.S.-Based Finance and Accounting Outsourcer Delivers Value of Large Providers | Article

Small U.S.-Based Finance and Accounting Outsourcer Delivers Value of Large Providers | Article

The bulk of most companies’ operational costs are in manpower, says Ragu Bhargava, CEO of Global Upside, Inc., a finance and accounting (F&A) service provider. That’s one of the reasons companies in all industries are increasingly bucking the long-held practice of retaining full-time F&A staff in house. Mountain View, Calif,-based Global Upside, Inc. provides services […]